Retail Services Experience Supervisor bei Best Buy
Best Buy · Chicago, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Chicago
Job Description
As the Retail Services Experience Supervisor, you’ll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you’ll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.
What you’ll do
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
What you’ll do
- Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
- Provide work direction, ongoing training, career development and performance management to your employees
- Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
- Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
- 1 year of experience as a supervisor or manager in business, military or related fields
- 1 year of experience in services, customer service or related field
- 1 year of retail experience
- Previous profit and loss (P&L) ownership, including forecasting for expense/labor management
- Experience driving key business performance indicators, such as revenue and operating income
- Experience analyzing business results
- Inventory control, technology repair and/or distribution experience
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Address Line 1
555 W Roosevelt Rd
City
Chicago
State
Illinois
Zip
60607-4904
Job Level
Supervisor
Employment Category
Full time
Brand
Best Buy
Search Categories
Geek Squad, Retail
Minimum Pay
24.98
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.
Worker Type
Regular
Maximum Pay
39.09
