Dispatch Fulfillment Agent bei Protos Security

Job Description  

Company:         Protos Security  

Title:                   Dispatch Fulfillment Agent

Shift:               3rd shift; Fri-Mon, 10pm-8am

Location:           Roanoke, VA    

Join Protos Security — Where Leadership Meets Impact
At Protos Security, we protect more than properties — we protect people, partnerships, and peace of mind. As a Fulfillment Agent, you’ll serve as the first point of contact for our clients, officers, and service partners — ensuring top-tier service delivery every step of the way. In a fast-paced, growth-oriented environment, your ability to manage requests, collect accurate information, and maintain exceptional service standards will directly impact our success and customer satisfaction.

Your Role
 In this position, you’ll report directly to the Dispatch Supervisor and play a key role in the day-to-day fulfillment of client service needs. You’ll be responsible for managing inbound communication, initiating service requests, and verifying submission accuracy, all while contributing to a positive and professional work environment.

Key Responsibilities

• Address incoming email and phone requests and inquiries
• Collect required and optional data with an emphasis on accuracy and completeness
• Provide excellent customer service to internal and external stakeholders
• Resolve officer, customer, service partner, and internal inquiries in line with company guidelines
• Set and manage expectations for clients and partners around issue resolution and timelines
• Communicate effectively over the phone while multi-tasking in various systems
• Utilize multiple software platforms and tools to complete dispatch tasks
• Coordinate with vendors and partners to resolve officer-related issues
• Perform additional duties as assigned by management

 What You Bring

• High School Diploma or GED required
• More than two years in a service-focused or customer-facing role
• Excellent written and verbal communication skills
• Strong problem-solving and analytical thinking skills
• Proficiency in Microsoft Office and the ability to quickly learn proprietary systems
• Excellent time management, organizational, and prioritization skills
• Detail-oriented, process-driven, and capable of handling multiple tasks in a fast-paced setting
• Professional, collaborative, and positive demeanor under pressure

Benefits
 At Protos Security, we believe that happy employees are productive employees. That's why we offer a range of perks to keep our team members engaged and motivated, including:

• Competitive compensation and benefits package
• Health, vision, life, and dental insurance
• Employee Assistance Program
• Flexible Spending Account / Health Savings Account
• Retirement Plan 401(k) with employer contribution
• Excellent paid time off package (24 days)
• A fun and collaborative work environment with excellent coffee

Travel: Travel is not required.  

Position Type:  Full-time, Non-Exempt  

Function :   Operations  

 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.)