Assistant Store Manager - Madrid Serrano (Madrid, M, ES) bei Richemont

Assistant Store Manager

A Chloé assistant store manager is an ambassador of the maison, in charge of welcoming every guest into the Chloé family.

He/she supports the store manager in leading the team and supervising boutique operations to ensure successful business; he/she acts as the boutique leader in the absence of the store manager.

A Chloé assistant store manager is:

1. A client champion

   • Leads the team to initiate and develop long-term relationships with clients
   • Monitors CRM targets for boutique and per stylists and helps the team to reach them
   • Ensures a proper use by all team members of available CRM tools and reports, and follows-up on individual CRM tasks completion
   • Supervises client database with consistent follow up of staff client books
   • Coordinates contact campaigns, gifting campaigns and other clients’ activations

2. An omnichannel business promoter

   • Leads by example and supervises sales on the floor to improve business performance and customer service
   • Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
   • Assists Store Manager in analyzing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategy
   • Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
   • Actively participates in commercial activities and proactively proposes new ideas to improve business
   • Is aware of local trading environment and competitors’ activities

3. A team leader

   • Organizes energizing team briefings and ensures consistently high level of motivation
   • Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
   • Shadows sales on the floor to coach the team and identify further individual training needs
   • Supports recruitment and induction of team
   • Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
   • Is an active member of assistant store managers community: shares best practices, asks, provides support

4. An operations excellence supervisor

   • Supervises impeccable boutique environment and teams grooming at any time of the day
   • Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
   • Ensures implementation of all guidelines related to store and BOH management and sustainability
   • Supervises all stock management related tasks
   • Oversees compliance of established Richemont policies and standards

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.

Richemont is an equal employer