Care Coordinator bei FirstLight Home Care

SUMMARY
This individual will be responsible for coordinating and maintaining schedules for FirstLight Home Care clients and staff.

ESSENTIAL DUTIES

Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Understand and adhere to established FirstLight Home Care policies and procedures

• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability

• Maintain proper staffing levels to ensure proper coverage for all clients

• Enter scheduling data, create and release weekly schedule for all assigned caregivers

• Fill shifts that are not otherwise able to be covered by an available caregiver during business hours – Mon-Fri 8:30am-5pm (Additional Compensation will be applied to shifts taken outside of normal business hours)

• Maintain call-in, retention, staff and client statistic reports

• Contact care providers and clients regarding day-to-day changes

• Discern client services required as outlined in agreements, urgent requests and care plans

• Enter staff and client information into a database

• Perform caregiver screenings and schedule for interviews 

• Complete several aspects of caregiver onboarding after hire (registry search, background check, etc.)

• On-Call responsibilities one week each month

• Work toward continuous quality improvement and improving schedule metrics.

• Stay current with changing technology, including software programs

• Uphold, support, and promote all company policies and procedures

• Adhere to all HIPAA regulations and State Compliance Activities

EDUCATION/EXPERIENCE

• Bachelors degree or equivalent; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.

• Proficiency with Apple/macOS applications, Microsoft office, Google Workspace, and scheduling software is required

• Working knowledge of basic medical terminology required

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations

• Ability to discern when to escalate client situations, such as calling Supervisor or 911

• Possess and maintain a valid driver’s license and maintain valid auto insurance

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The environment may contain a potential exposure to illness and/or bodily fluids. The noise level in the work environment is usually moderate.

Job Type: Full-time Exempt

Benefits:

• Vacation Paid time off

• Sick Paid Time off

• Holiday Pay

• 401K

Schedule:

• 8 hour shift

• Monday to Friday

• On call, one week a month

Education:

• Bachelor's (Preferred)

Experience:

• Home Care/Healthcare: 2 years (Preferred)

Work Location: In person, Hazard and surrounding counties