POSITION TITLE: Technology Support Specialist
F.L.S.A.: Exempt
REPORTS TO: Director of Technology
OVERVIEW
The Technology Support Specialist’s job is to ensure proper computer and technology operations for end-users to accomplish their duties. In conjunction, these tasks will be expected to be performed with a high level of social and intrapersonal skills as demonstrated through communication, teamwork, and collaboration. Job responsibilities may be required to be carried out in school buildings, offices, classrooms, labs and designated instructional/learning areas.
QUALIFICATIONS
Two-year college or technical degree preferred and 1+ years of experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position
1+ years of experience with current Windows operating systems
Working experience with computers in a managed client environment
Working knowledge of Microsoft Office Suite and internet applications
Experience supporting multimedia systems including digital projectors, television, audio systems, and interactive whiteboards
Ability to maintain confidentiality, communicate clearly orally and in writing.
Strong interpersonal, and analytical skills
Ability to work responsibly with minimal supervision; work occasionally after hours
Ability and desire to provide excellent customer service to internal and external customers
A+ Certification (preferred)
1+ years of experience with current Apple OS systems (preferred)
Experience using Jamf (preferred)
Experience installing, terminating and the testing Cat6 cable (preferred)
ESSENTIAL JOB FUNCTIONS
Provides an on-site hardware support resource for all school personnel with technology hardware problems or questions relating to PC's, laptops, tablets, Chromebooks, i-devices, projectors, printers, and other IT related hardware
Educate users on proper Technology work order procedures for technology incidents and requests.
Maintains hardware inventory for the purpose of maintaining necessary equipment and ensuring the availability of items as needed
Effectively diagnose and troubleshoot issues as needed for work orders, including repairs to printers, scanners, projectors, Smartboards, network cables, PC setup, and removal
Sets up iPads and Chromebooks and assists in the management of these devices
Coordinates repair work schedules with school and district office personnel for the purpose of minimizing disruption of services and/or inconvenience
Assist with the installation and updating of district software not capable of being updated remotely by the Technology Department
Installs and replaces/repairs networking and phone cables in the ceiling, walls, and floors
Contributes to the Technology Department to promote a proactive stance with regard to planning for facility remodels and additions
Train and assist users in the proper use of district technology resources
TERMS OF EMPLOYMENT
Twelve-month employee. Salary, work year, and leave determined by district salary schedule and applicable Board of Education policies. Valid Missouri driver’s license and reliable personal vehicle as a means of transportation between buildings during the workday.
EVALUATION
Performance of this position will be evaluated in accordance with provisions of the Board’s policy on Evaluation of Support Staff.
PHYSICAL AND ENVIRONMENTAL CONDITIONS
Normal school environment and moderate noise levels. Occasional prolonged and irregular hours; frequent sitting, standing, stooping, bending, kneeling, pushing and pulling; occasional lifting up to 40 pounds; prolonged use of computer and repetitive hand motions. The employee is occasionally required to grasp; feel; drive; climb or balance; and stoop, kneel, crouch, or crawl.
Must be able to work at a desk/computer for extended periods of time. Must be able to have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment. Specific vision abilities required by this job include visual ability requiring mono and color vision, close vision, distance vision, depth perception and ability to adjust focus.
The Excelsior Springs School District does not discriminate on the basis of race, color, national origin, sex, age, religion, or disability in admission or access to, or treatment of employment in its programs and activities. It is an Equal Opportunity Employer.
