Client Support Engineer bei Abacus Group LLC

Responsibilities (including but not limited to the following):

• Respond to escalated issues from CSE and Remote Support teams in a timely fashion
• Ownership and follow up of pending issues to resolution
• Management of Multi-tenant hosted Citrix platform in a team based environment.
• Respond and action alerts from centralized management system to maintain health of platform
• Management of VMware virtualized environment in a team-based environment.
• Management of Multi-tenant hosted Exchange platform in a team based environment.
• Management and maintenance of physical datacenter resources.
• Work with vendors and other services providers to resolve client escalated issues
• Provide off hours support on a rotating schedule every 2-3 months as escalation for helpdesk team.
• Have high interaction with Helpdesk team fostering positive and effective working relationship
• Provide weekly status updates on outstanding tickets and current projects
• Must be able to cover 7am – 4pm during colleague holidays and sickness

Skills:

• Advanced Knowledge of Microsoft Windows Server 2012/R2/2016 Active Directory and Exchange 2013/2016 and Office 365.
• Hands on experience working with Cisco Call Manager (Cisco UCSC)
• Strong understanding of networking concepts TCP/IP LAN/WAN DHCP DNS Routing Switching and Firewalls
• Solid working knowledge of Citrix Xenapp 7.x
• Knowledge of mobile device management software (Xenmobile Good Airwatch
• Knowledge of antivirus and anti-SPAM software (Proofpoint Kaspersky Symantec etc.)
• Familiar with Storage Area Networks (Nimble and PureStorage) and Virtualization (VMware and vCommander)
• Familiar with public cloud hosting platforms (Azure and AWS)
• Scripting knowledge (VB Batch WSH PowerShell)
• Linux experience would be advantageous
• Highly logical thinker and skilled in identifying root cause of problems.
• Must be able to work both independently with limited supervision and in project team oriented work groups.
• Must be able to work in a multicultural environment and must be seen as an ambassador of goodwill.
• Must have availability to work nights and some weekends should the need arise

Qualifications:

• AS Degree required BS/BA Preferred in MIS Computer Science or similar focus
• Microsoft Certified (MCSE) a plus
• VMWare Certified (VCP VCA)
• Minimum 3-5 years of experience in a systems administration role

The benefits package consists of:
• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules
• Confidential well-being and counselling support
• Competitive Compensation
• Contributory pension scheme
• Company events
• Private Medical and Dental Insurance

If you feel you have the necessary experience to go forward for this role, please apply now. We'd love to see your CV.