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Crisis Services Clinical Coordinator bei City of Norfolk, VA

City of Norfolk, VA · Norfolk, Vereinigte Staaten Von Amerika · Onsite

59.393,00 $  -  100.692,00 $

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About the Department


Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself.  Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.   

The Norfolk Community Services Board (NCSB) is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas. 

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Clinical Coordinator in their Clinical and Acute Services Division. The goal of the Clinical Acute Division is to initiate mobile interventions prior to a crisis event, and as needed, during the event itself. Behavioral Health, Substance Use, and Peer providers, will support the individual through the identified crisis to an initial resolution, focusing on safety, sobriety, decreasing emotional distress, and assisting in mobilizing their natural support system through community reintegration and evidenced based treatment services.

The Clinical Coordinator, will be responsible for the direct clinical supervision of staff in the Crisis Services as well as provides assessment to individuals in crisis, providing or linking the individual and/or significant others with needed mental health services in the least restrictive setting, thus diverting individuals, when possible, from State Hospital care to community-based care. 

Department Hiring Salary Range: $59,393-$68,301

Position Duties

Essential functions include but are not limited to:

  • Provides consultation and supervision to staff, as assigned, and assists the Emergency Services Supervisor in evaluating their performance.
  • Identifies staff training needs and recommends strategies to meet those needs.
  • Evaluates crisis telephone calls and determines the type of response needed.
  • Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital emergency rooms, agency offices, residences).
  • Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders in accordance with mental health services policies.
  • Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the consumer's history, behavior and least restrictive treatment alternative.
  • Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.
  • Assists in the development and implementation of special projects, policy development or revision.
  • Assists the Emergency Services Supervisor in performing human resource functions such as interviewing, selection recommendations, employee performance reviews, scheduling, disciplinary action and handling leave requests.

Minimum Qualifications

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through six (6) years of college resulting in a Master's degree in a Human Services field, or an equivalent combination of training and experience.

Three (3) years of clinical experience in a management and/or administrative role.

The ideal candidate will have experience supervising staff and assessing individuals in crisis in a variety of settings.

Other Qualifications

  • Valid Driver's License may be required depending on assignment. 
  • Must be certified or certifiable in Basic First Aid and CPR
One of the following is preferred: 
  • VA Licensed or Licensed Eligible for any of the following: Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Clinical Social Work (LCSW).
Working Hours: Saturday — Thursday 8:00 PM - 4:30 AM

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.   

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