Part-Time Student Junior Counselor bei Moody Bible Institute

Objective

Under the supervision of the Operations Manager, a Junior Counselor operates as the front lines of Moody, fielding general admission and program-related questions, servicing the undergraduate and graduate schools, both online and on campus. They are expected to communicate up-to-date information to both applicants and the public. These goals are accomplished primarily through phone communication (inbound and outbound calls), text messaging, emailing, and face-to-face interaction with prospective students.

Essential Functions

• Monitor the general Admissions phone line answering questions and getting people connected to their Admissions Counselor.
• Monitor and respond to inbound communications through text, live chat and email.
• Complete regular call campaigns.
• Assist Full-time Admissions Counselors with recruitment and communication efforts.
• Providing tours and information sessions to campus visitors.
• Assisting with Experience Moody days.
• Other duties as assigned.

Minimum Requirements

• A minimum of one semester of enrollment at Moody Bible Institute.
• Excellent oral and written communication skills.
• Quick learner and the ability to problem solve.
• Passionate for the work and ministry of Moody Bible Institute.

Preferred Requirements

• Experience in a customer service centered job.
• At least one year of enrollment as a student at Moody Bible Institute.

Work Environment/Conditions

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The schedule for this position is set by semester.