Supervisor - CCO Phoenix AZ bei Capitol Bridge, LLC.

Description

Job Responsibilities:  

• The Supervisor will supervise the work of training staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.    

• Develop work schedules and assign duties to direct report personnel to ensure efficiency.   

• Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.   

• Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems.   

• Ensure compliance with the company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.   

• Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.   

• Perform operational tasks to assure project and program service level requirements and goals are met. 

• Participate in meetings and recommend changes to policies and procedures.   

• Assume leadership responsibility for departmental tasks and activities as required.  

• Support and enforce contract expectations.   

• Perform other duties as assigned by leadership.

Qualifications

Qualifications & Experience:  

• Associate's degree, or equivalent combination of education, technical training or work experience considered in lieu of degree.   

• Minimum of two (2) years of experience in a call center environment required. 

• Ability to manage a high level of confidentiality.   

• Proficient in Microsoft office suite.   

• Excellent organizational, written, and verbal communication skills.   

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment. 

• Ability to work as a team member, as well as independently.   

• Must be able to remain in a stationary position for an extended period of time.   

• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.