- Professional
- Optionales Büro in Brooklyn
About:
At Twelve, it's always been about more than merchandise. Since 2005, we have believed that design-led product and packaging are powerful tools that, if done well, make a good brand great
Our team of 100+ global members includes experts across creative, packaging design, product development, compliance, and supply chain, working in tandem to bring bold ideas to life, With deep expertise in global production, creative innovation, and sustainability, we design and build the world's most inspiring merchandise and packaging for the world's most coveted brands.
Together, we create products that drive community growth, foster brand advocates, capture market share, and deliver innovation from end-to-end. Dreaming of what's possible is core to our DNA -- and no matter what it is, it's Made Possibly By Twelve.
Job Summary:
The Account Manager at Twelve will play a pivotal role in managing and nurturing relationships with clients in the beauty, wellness, lifestyle, and luxury industries. With a strong focus on gifting and loyalty programs, this role centers on developing long-term partnerships rather than driving new business acquisition. Acting as the primary client liaison, you will oversee briefs from initiation through production, ensuring seamless communication and flawless execution across creative, development, and production teams. In addition, you will manage and mentor a Junior Account Manager, providing guidance and oversight to ensure excellence in client delivery.
Responsibilities:
- Manage and nurture key client accounts, with a focus on gifting and loyalty programs.
- Efficiently manage all daily external client communication relating to active briefs through production ensuring projects are delivered on time, on budget, and to the highest quality.
- Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment for a smooth project execution.
- Serve as the main point of contact for clients, maintaining solution-oriented, clear, timely, and proactive communication.
- Lead the Junior Account Manager, providing mentorship, oversight, and professional development.
- Identify opportunities to deepen client relationships, increase account value, and grow within existing portfolios.
- Implement tailored client strategies to address specific challenges, exceed sales targets, and ensure long-term client satisfaction.
- Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
- Monitor industry trends and client feedback to inform strategy to maintain Twelve’s position as a trusted and innovative partner.
- Deliver polished client presentations and seasonal reviews that highlight program performance, industry trends, and fresh opportunities to deepen client engagement.
Requirements:
- 5+ years of account management experience, ideally within the beauty, wellness, lifestyle, or luxury sectors.
- Proven track record of managing and growing client accounts, with emphasis on loyalty, gifting, or promotional programs.
- Strong leadership and mentoring skills, with experience managing junior team members preferred.
- Highly organized, with the ability to manage multiple clients and projects simultaneously.
- Skilled communicator with strong negotiation abilities and a client-first mindset.
- Creative problem-solver with the ability to think strategically and deliver solutions proactively.
- Resilient, resourceful, and able to thrive in a fast-paced, client-driven environment.
