Manager of Technical Support Engineering (22584) bei Pegasystems
Pegasystems · Reading, Vereinigtes Königreich · Onsite
- Senior
- Optionales Büro in Reading
Career Opportunities: Manager of Technical Support Engineering (22584)Requisition ID 22584 - Posted - United Kingdom - Reading
Job ID: 22584
Meet Our Team:
The GCS Stability & Reliability team is a global group dedicated to helping clients succeed with Pega Infinity Applications and Pega Cloud Services. We support core capabilities that enable clients to run their businesses at scale, focusing on Application Security, Integration and Data, Data Sync and Caching, Performance, Resilience, Engine as a Service, and Cloud Native Runtime.
Picture Yourself at Pega:
Pega offers a healthy, innovative, and inclusive work culture. Our people are engaged, proud, and constantly striving for improvement. If you value a positive, energetic atmosphere and continuous learning, you’ll thrive here.
What You'll Do at Pega:
- Lead and mentor a globally distributed team of skilled technical engineers focused on platform stability, incident response, and reliability engineering.
- Oversee support for key runtime services, including Data Runtime, Case Runtime, Model Runtime, Operator Management, Deferred Ops, Gateway, Attachment, DX Case, Model, and Application Config Services.
- Manage and prioritize work across multiple technical backlogs, such as:
- Platform Data Management
- Platform Security
- Performance and Resilience
- Data Sync and Background Processing (Hazelcast and Clustering)
- Platform Integration
- Engine as a Service
- Drive resolution of complex technical issues in areas such as Platform Integration, Data Management, Performance, and Cloud Native Runtime.
- Hire, motivate, recognize, coach, counsel, and train your team, fostering a culture of technical excellence and continuous improvement.
- Work directly with clients, understanding and managing their expectations, and seeking opportunities to increase client satisfaction and deepen relationships.
- Represent the team in cross-functional planning, release readiness, and post-incident reviews.
- Foster a culture of accountability, ownership, and innovation.
Who You Are:
- 8+ years of experience in a product support, development, or troubleshooting capacity, ideally in a SaaS, cloud-native, or enterprise software environment.
- Experience leading technical teams and cross-functional initiatives.
- Strong background in incident management, performance optimization, and reliability engineering.
- Excellent interpersonal and communication skills, with the ability to remain poised under pressure.
- Demonstrated ability to advise, train, and mentor team members, and manage work within established timelines.
- Ability to work on concurrent tasks in a fast-paced environment while effectively prioritizing and coordinating assignments.
- Desire for continuous learning and professional growth.
- Proven track record in client-facing roles, with a strong understanding of relationship building and client satisfaction.
What You've Accomplished:
- BSc degree in Computer Science or other relevant technical discipline
- Proficiency in object-oriented programming (Java) and database technologies (Oracle, Postgres, MSSQL, DB2)
- Knowledge of J2EE architecture and application servers (WebSphere, WebLogic, Tomcat, JBOSS)
- Pega System Architect Certification
- Experience with operating systems (Windows, Linux, AIX, Solaris, zOS)
- Experience driving service excellence across customer service, troubleshooting, product expertise, and case management
- Proven ability to partner cross-functionally to develop scalable support models and tooling improvements
- Familiarity with global support scheduling and 24/7 support models
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22584
Meet Our Team:
The GCS Stability & Reliability team is a global group dedicated to helping clients succeed with Pega Infinity Applications and Pega Cloud Services. We support core capabilities that enable clients to run their businesses at scale, focusing on Application Security, Integration and Data, Data Sync and Caching, Performance, Resilience, Engine as a Service, and Cloud Native Runtime.
Picture Yourself at Pega:
Pega offers a healthy, innovative, and inclusive work culture. Our people are engaged, proud, and constantly striving for improvement. If you value a positive, energetic atmosphere and continuous learning, you’ll thrive here.
What You'll Do at Pega:
- Lead and mentor a globally distributed team of skilled technical engineers focused on platform stability, incident response, and reliability engineering.
- Oversee support for key runtime services, including Data Runtime, Case Runtime, Model Runtime, Operator Management, Deferred Ops, Gateway, Attachment, DX Case, Model, and Application Config Services.
- Manage and prioritize work across multiple technical backlogs, such as:
- Platform Data Management
- Platform Security
- Performance and Resilience
- Data Sync and Background Processing (Hazelcast and Clustering)
- Platform Integration
- Engine as a Service
- Drive resolution of complex technical issues in areas such as Platform Integration, Data Management, Performance, and Cloud Native Runtime.
- Hire, motivate, recognize, coach, counsel, and train your team, fostering a culture of technical excellence and continuous improvement.
- Work directly with clients, understanding and managing their expectations, and seeking opportunities to increase client satisfaction and deepen relationships.
- Represent the team in cross-functional planning, release readiness, and post-incident reviews.
- Foster a culture of accountability, ownership, and innovation.
Who You Are:
- 8+ years of experience in a product support, development, or troubleshooting capacity, ideally in a SaaS, cloud-native, or enterprise software environment.
- Experience leading technical teams and cross-functional initiatives.
- Strong background in incident management, performance optimization, and reliability engineering.
- Excellent interpersonal and communication skills, with the ability to remain poised under pressure.
- Demonstrated ability to advise, train, and mentor team members, and manage work within established timelines.
- Ability to work on concurrent tasks in a fast-paced environment while effectively prioritizing and coordinating assignments.
- Desire for continuous learning and professional growth.
- Proven track record in client-facing roles, with a strong understanding of relationship building and client satisfaction.
What You've Accomplished:
- BSc degree in Computer Science or other relevant technical discipline
- Proficiency in object-oriented programming (Java) and database technologies (Oracle, Postgres, MSSQL, DB2)
- Knowledge of J2EE architecture and application servers (WebSphere, WebLogic, Tomcat, JBOSS)
- Pega System Architect Certification
- Experience with operating systems (Windows, Linux, AIX, Solaris, zOS)
- Experience driving service excellence across customer service, troubleshooting, product expertise, and case management
- Proven ability to partner cross-functionally to develop scalable support models and tooling improvements
- Familiarity with global support scheduling and 24/7 support models
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22584
Meet Our Team:
The GCS Stability & Reliability team is a global group dedicated to helping clients succeed with Pega Infinity Applications and Pega Cloud Services. We support core capabilities that enable clients to run their businesses at scale, focusing on Application Security, Integration and Data, Data Sync and Caching, Performance, Resilience, Engine as a Service, and Cloud Native Runtime.
Picture Yourself at Pega:
Pega offers a healthy, innovative, and inclusive work culture. Our people are engaged, proud, and constantly striving for improvement. If you value a positive, energetic atmosphere and continuous learning, you’ll thrive here.
What You'll Do at Pega:
- Lead and mentor a globally distributed team of skilled technical engineers focused on platform stability, incident response, and reliability engineering.
- Oversee support for key runtime services, including Data Runtime, Case Runtime, Model Runtime, Operator Management, Deferred Ops, Gateway, Attachment, DX Case, Model, and Application Config Services.
- Manage and prioritize work across multiple technical backlogs, such as:
- Platform Data Management
- Platform Security
- Performance and Resilience
- Data Sync and Background Processing (Hazelcast and Clustering)
- Platform Integration
- Engine as a Service
- Drive resolution of complex technical issues in areas such as Platform Integration, Data Management, Performance, and Cloud Native Runtime.
- Hire, motivate, recognize, coach, counsel, and train your team, fostering a culture of technical excellence and continuous improvement.
- Work directly with clients, understanding and managing their expectations, and seeking opportunities to increase client satisfaction and deepen relationships.
- Represent the team in cross-functional planning, release readiness, and post-incident reviews.
- Foster a culture of accountability, ownership, and innovation.
Who You Are:
- 8+ years of experience in a product support, development, or troubleshooting capacity, ideally in a SaaS, cloud-native, or enterprise software environment.
- Experience leading technical teams and cross-functional initiatives.
- Strong background in incident management, performance optimization, and reliability engineering.
- Excellent interpersonal and communication skills, with the ability to remain poised under pressure.
- Demonstrated ability to advise, train, and mentor team members, and manage work within established timelines.
- Ability to work on concurrent tasks in a fast-paced environment while effectively prioritizing and coordinating assignments.
- Desire for continuous learning and professional growth.
- Proven track record in client-facing roles, with a strong understanding of relationship building and client satisfaction.
What You've Accomplished:
- BSc degree in Computer Science or other relevant technical discipline
- Proficiency in object-oriented programming (Java) and database technologies (Oracle, Postgres, MSSQL, DB2)
- Knowledge of J2EE architecture and application servers (WebSphere, WebLogic, Tomcat, JBOSS)
- Pega System Architect Certification
- Experience with operating systems (Windows, Linux, AIX, Solaris, zOS)
- Experience driving service excellence across customer service, troubleshooting, product expertise, and case management
- Proven ability to partner cross-functionally to develop scalable support models and tooling improvements
- Familiarity with global support scheduling and 24/7 support models
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22584
Meet Our Team:
The GCS Stability & Reliability team is a global group dedicated to helping clients succeed with Pega Infinity Applications and Pega Cloud Services. We support core capabilities that enable clients to run their businesses at scale, focusing on Application Security, Integration and Data, Data Sync and Caching, Performance, Resilience, Engine as a Service, and Cloud Native Runtime.
Picture Yourself at Pega:
Pega offers a healthy, innovative, and inclusive work culture. Our people are engaged, proud, and constantly striving for improvement. If you value a positive, energetic atmosphere and continuous learning, you’ll thrive here.
What You'll Do at Pega:
- Lead and mentor a globally distributed team of skilled technical engineers focused on platform stability, incident response, and reliability engineering.
- Oversee support for key runtime services, including Data Runtime, Case Runtime, Model Runtime, Operator Management, Deferred Ops, Gateway, Attachment, DX Case, Model, and Application Config Services.
- Manage and prioritize work across multiple technical backlogs, such as:
- Platform Data Management
- Platform Security
- Performance and Resilience
- Data Sync and Background Processing (Hazelcast and Clustering)
- Platform Integration
- Engine as a Service
- Drive resolution of complex technical issues in areas such as Platform Integration, Data Management, Performance, and Cloud Native Runtime.
- Hire, motivate, recognize, coach, counsel, and train your team, fostering a culture of technical excellence and continuous improvement.
- Work directly with clients, understanding and managing their expectations, and seeking opportunities to increase client satisfaction and deepen relationships.
- Represent the team in cross-functional planning, release readiness, and post-incident reviews.
- Foster a culture of accountability, ownership, and innovation.
Who You Are:
- 8+ years of experience in a product support, development, or troubleshooting capacity, ideally in a SaaS, cloud-native, or enterprise software environment.
- Experience leading technical teams and cross-functional initiatives.
- Strong background in incident management, performance optimization, and reliability engineering.
- Excellent interpersonal and communication skills, with the ability to remain poised under pressure.
- Demonstrated ability to advise, train, and mentor team members, and manage work within established timelines.
- Ability to work on concurrent tasks in a fast-paced environment while effectively prioritizing and coordinating assignments.
- Desire for continuous learning and professional growth.
- Proven track record in client-facing roles, with a strong understanding of relationship building and client satisfaction.
What You've Accomplished:
- BSc degree in Computer Science or other relevant technical discipline
- Proficiency in object-oriented programming (Java) and database technologies (Oracle, Postgres, MSSQL, DB2)
- Knowledge of J2EE architecture and application servers (WebSphere, WebLogic, Tomcat, JBOSS)
- Pega System Architect Certification
- Experience with operating systems (Windows, Linux, AIX, Solaris, zOS)
- Experience driving service excellence across customer service, troubleshooting, product expertise, and case management
- Proven ability to partner cross-functionally to develop scalable support models and tooling improvements
- Familiarity with global support scheduling and 24/7 support models
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
