- Optionales Büro in Madrid
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.
Your Impact:
As an Onboarding and Support Specialist for the Italian market, you will play a central role in ensuring our customers, from small independent restaurants to large enterprise groups, successfully adopt and feel supported on their journey with Deliverect. You will lead the onboarding process for our SMB customers, ensuring a solid foundation of product knowledge and a quick go-live. Beyond onboarding, you will provide technical and functional support to all Italian customers, delivering accurate and clear guidance. Your expertise and collaborative approach with our Sales, Account Management, and Implementation teams will be key to creating a seamless customer experience across all segments
This is a full-time, hybrid role with a flexible work schedule, offering 2 days in our Madrid office and 3 days from the comfort of your home.
Department Focus:The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.Your Impact:As an Onboarding and Support Specialist for the Italian market, you will play a central role in ensuring our customers, from small independent restaurants to large enterprise groups, successfully adopt and feel supported on their journey with Deliverect. You will lead the onboarding process for our SMB customers, ensuring a solid foundation of product knowledge and a quick go-live. Beyond onboarding, you will provide technical and functional support to all Italian customers, delivering accurate and clear guidance. Your expertise and collaborative approach with our Sales, Account Management, and Implementation teams will be key to creating a seamless customer experience across all segmentsThis is a full-time, hybrid role with a flexible work schedule, offering 2 days in our Madrid office and 3 days from the comfort of your home.
What you will do:
What you will Bring:
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
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