SATCOM Support Technician bei Spektrum

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0282

Role Background

The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange. The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO’s political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO’s technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.

Role Duties and Responsibilities

• Operations & Maintenance (O&M):
  • Provide O&M support for EHF/UHF SATCOM systems, including static sites, tactical terminals, and site-specific equipment racks.
  • Monitor, operate, and maintain systems ensuring optimal performance and compliance with NATO standards.
• Configuration & Technical Support:
  • Configure and maintain SATCOM systems (including EHF racks, UHF systems, audio matrix equipment).
  • Maintain the UHF/EHF operational database for NATO users.
  • Implement and document configuration changes using Agency-approved tools.
• Incident & Problem Management:
  • Provide second-level technical support for faults, outages, and escalated issues.
  • Conduct fault analysis, incident resolution, and trend analysis, proposing corrective actions and preventive measures.
  • Support emergency interventions and hazard mitigation.
• Documentation & Reporting:
  • Maintain operational manuals and configuration control documentation.
  • Deliver monthly system reports summarizing activities, incidents, risks, and recommendations.
  • Prepare accreditation evidence, audit records, and compliance reports.
• Coordination & Support:
  • Liaise with NCIA program managers and operations teams to support project and urgent requirements.
  • Provide technical input for inspections, enhancements, and configuration change proposals.
  • Support service improvement initiatives aligned with modernization programs.
• Travel & Exceptional Support:
  • Provide on-site support at Mons, Belgium, with occasional travel to NATO/national facilities as required.
  • Ensure readiness to support operational deployments and exercises.

Essential Skills, Experience and Certifications

• SATCOM Expertise: Minimum of three years of practical experience in SATCOM systems, including UHF, SHF, HF and EHF systems.
• Technical Expertise: Familiarity with modern military communication networks, including interfaces, protocols, and experience with SATCOM Operations.
• Customer Service and Incident Management: Experience in service management (incident, problem management, etc.) and a customer-focused approach in a control centre environment.
• NATO Environment: Prior experience working in a NATO or multinational military setting, with a solid understanding of NATO operational standards and protocols.

Education

• Education: University Degree in Telecommunications, Electronics, or a related field, with at least two years of post-related experience; or Higher Vocational Training with a minimum of five years of post-related experience.

Language

• English: C1

Working Location

• Mons, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Nato CTS