JOB SUMMARY:

The Retail Department is a fun and exciting way to join the ski industry and the Monarch family. This department is an upbeat, knowledgeable department that provides opportunities to earn and play in the mountains. Enjoy the slope-side retail environment then the perks of your complimentary Monarch Mountain Season Pass. The Retail Floor Supervisor position is responsible for assisting the Retail Sales Manager in the operation of Monarch’s retail department. This individual is also responsible for standing in for the Retail Sales Manager when he/she is indisposed.

ESSENTIAL DUTIES:

The Retail Sales Supervisor responsibilities include, but are not limited to the following:

• Be an effective leader within the guidelines of department and company policies, procedures and values, in fulfillment of Monarch’s mission statement to “provide our guests with a quality, personalized mountain experience.”
• Ensure all forms, tracking, verifications and necessary documenting are executed and accurately completed in a timely manner. This includes, though not limited to requests, training, payroll, time-keeping, fiscal responsibilities, disciplinary actions...etc.
• Assist in the hiring of department A-Team employees.
• Schedule department staff for efficient coverage of department functions based on projected skier budget. Adjust to actual requirements as appropriate.
• Perform initial and ongoing training of departmental staff.
• Provide timely employee feedback, and contribute to producing qualitative performance reviews of department A-Team staff.
• Be aware of and assist in staying within budgetary constraints; offer input for next season's budget proposal.
• Offer input for departmental capital requests.
• Work in conjunction with other departments as part of the Monarch team.
• Assist in the development and maintenance of training materials, manuals, checklists and other documents necessary for the success of the department.
• Prepare and assist in the oversight of department personnel in the event of an emergency, as instructed by your supervisor.
• Provide professional solutions and courteous assistance in problem solving for both guests and employees.
• Assist the Manager with daily deposits, spread sheets, work schedules, accounting, ordering, sales forecasting, buying plans, etc.
• Assist in maintaining inventory and perform physical inventory when necessary.
• Approve voids, exchanges and cash overages/shortages.
• Assist in store set-up, merchandising, displays and sales.
• Perform all duties in the daily operation of the retail shop in the absence of Retail Sales Manager.
• Other duties as assigned. This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

PERSONAL ATTRIBUTES:

• Ability to maintain a good attitude, set a positive example and work well with guests and other employees.
• Ability to speak clearly, pleasantly and communicate in the English language.
• Ability to take direction and follow procedures.
• Ability to train others and give direction in a non-condescending manner.
• Aware of surroundings and the ability to identify and respond quickly to situational needs.
• Good English reading and writing communication skills.
• Good computer and website navigation skills to include Sirusware, Microsoft Office, and SkiMonarch.com
• Ability to recognize and maintain confidentiality of sensitive materials and situations, including confidentiality of all customer information.
• Good math, cash handling and credit card skills; knowledge of basic accounting procedures.
• Is flexible with hours and days of work. Can work any hours during the business day including mornings, evenings or split shifts, and any days of the week (including weekends and holidays)

JOB REQUIREMENTS:

• Minimum Age: 21
• Legal citizen of the United States or possess other proper work permit authentication.
• High School Diploma or GED required, college degree preferred.
• A valid driver’s license and good, company insurable driving record required.
• Ability to push, lift, and move up to 30 lbs.
• Minimum of two years supervisory experience preferred; preferably in the retail sales area.
• Must have experience in customer relations, retail sales, merchandising and cashiering.
• Requires the ability to work any day of the week, Saturday through Friday and holidays, and overtime if necessary, as scheduled.
• Requires to standing at a workstation for long periods of time; keying, grasping, reaching, hearing and speaking clearly, and visual acuity.
• Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.