Program Manager bei Fedcap

JOB SUMMARY   

In this supervisory position, the employee will demonstrate the leadership attributes needed to guide the organization’s direct support and personal support professionals in providing superior service for the program.

ESSENTIAL FUNCTIONS

• Training, Supervision, & Mentoring: Oversee scheduling, staff training, and regulatory responsibilities for organization’s employment and community engagement services. Provide appropriate supervision and training, modeling, mentoring, support or counseling to direct and support professionals regarding appropriate work attitudes, work skills, specific individual service delivery, and other duties in assigned program area. Meet with Director on an established and as needed basis to discuss workforce and program services delivery issues. 
• Leadership: Oversee, direct, and organize the work of the Employment Development Specialists, Program Coordinators, Assistant Program Coordinators, and DSPs for Employment Services and Community Services program.  Ensure staff members receive appropriate training and development.  Establish and monitor staff performance and development goals, set objectives in line with MVLE’s strategic vision, establish priorities and conduct annual performance appraisals. 
• Program Development: Research, develop, and implement new and innovative programming that aligns with MVLE’s mission, vision and values. Work in conjunction with Compliance and Quality department to assist with ongoing program development. Assist in developing community education and/or program outreach activities.  Oversee matriculation in to and out of programs. Develop and implement strategies to enhance employment opportunities for adults with disabilities. Design and implement training programs for participants that focus on skills development and job readiness. 
• Liaison & Outreach: Assist in establishing and maintaining positive liaison roles with families, group homes, local school systems, intellectual disabilities service boards and community access sites. Assist in developing community education and/or program outreach activities
• Compliance & Reporting: Assists in oversight of compliance with regulatory requirements.  Attend individual meetings and coordinate schedules with the other members of the program services team. Interface with other team members to improve individual service and program outcomes.  Responsible for data keeping in relation to outcome measures.  Audit individual files to ensure regulatory compliance and accurate recordkeeping of service delivery. Audit sites for regulatory, procedural, and policy compliance (i.e. ensuring that DSP’s) maintain Human Rights standards, Health and Safety standards, recordkeeping standards in accordance with State Licensure, Medicaid, DARS and CARF.    Monitor and evaluate the effectiveness of employment placements and community activities, making adjustments as necessary to improve participant outcomes.  Lead continuous improvement initiatives, applying best practices in employment services.

NOTE: The employer reserves the right to change or assign other duties to this position.

QUALIFICATIONS    

Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.

Required Education and Job Experience

• Bachelor’s degree, or college level courses in human services, behavior management, psychology, or related field is preferred. 
• A minimum of five years of progressive experience working with persons with developmental, physical, or other related disabilities required. 
• Three years of experience supervising direct service staff. 
• Three years of knowledge of Medicaid regulations, state licensure regulations, 
• DARS and CARF are required. 
• Must possess current driving license with fewer than -6 points.

Knowledge, Skills, and Abilities

• Strong understanding of the challenges and opportunities related to the care of adults with intellectual and developmental disabilities.
• Proven leadership abilities and experience managing a diverse team.
• Commitment to the philosophy of person-centered services.

Software Skills

Proficient with Microsoft Office Suite or related software.

Other

Demonstrable knowledge of 

• mission, vision and goals of MVLE and The Fedcap Group and execution of relevant policies and procedures.

Demonstrable ability to

• adapt well to changes in assignments and priorities; adapts behaviors or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly.
• builds constructive working relationships with clients/customers, and other work units to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds.
• clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral and listening skills.
• makes customer/client needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.
• maintain the highest level of confidentiality, integrity, and ethical practice.
• analyze, make decisions, and resolve situations/problems effectively within the scope of responsibilities.
• ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• be patient and sensitive to individuals with disabilities.

Work Conditions

Work is typically performed in a group day program, as well as in an office setting. 

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Position Type/Expected Hours of Work

Normal schedule is standard business hours Monday-Friday, 8:00am – 4:00pm.

Travel

Travel between program sites.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.