Desktop Support Engineer bei Acture Solutions Inc.

Desktop Support Engineer
Location: Purchase, NY
Schedule: Monday–Friday, 7:00 AM – 4:00 PM | Onsite with flexibility to support afterschool and on rare occasions weekend activities.

Launch Your IT Career in a Role That Matters

Acture Solutions is seeking a School Desktop Support Engineer to join our on-site support technical team. This role is ideal for someone with strong troubleshooting skills, a flexible schedule, and a passion for supporting education, athletics, and afterschool programs through reliable technology.

If you enjoy solving IT problems, supporting students and staff, and ensuring critical school systems run smoothly—this is a terrific opportunity to grow your IT career in a people-first environment.

What You’ll Do

• Serve as the on-site system administrator and technical owner for classroom/end-user computing, testing environments, and athletics technology platforms.
• Perform systems analysis to translate instructional and athletics requirements into technical standards, design and document solutions, runbooks, and SOPs.
• Architect, implement, and maintain endpoint management (imaging/MDM/GPO), security baselines, patching, and configuration standards across the fleet.
• Administer Microsoft 365, Google Workspace, identity/SSO, and role-based access; conduct periodic access reviews and compliance audits.
• Lead incident and problem management for the site: triage, root-cause analysis, corrective actions, post-incident reviews, and preventive controls.
• Plan and execute technology readiness for standardized testing (SAT, ACT, Regents/CBT): environment configuration, validation/certification, and day-of operational oversight.
• Own reliability for athletics technology systems (e.g., Score Vision, Athletic Live): integrations, monitoring, change control, and vendor coordination.
• Manage lifecycle planning and asset governance: specifications, procurement input, deployment schedules, inventory accuracy, and end-of-life strategy.
• Define and enforce site IT policies and security protocols; ensure compliance with school and Acture standards and applicable regulations.
• Coordinate and direct external vendors and internal escalations; approve change windows and ensure service levels are met.
• Produce and present site technology health, risk, and capacity metrics; recommend improvements and budget priorities.
• Develop and deliver staff/student training; maintain knowledge articles and technical documentation.
• Adjust on-site presence to meet operational needs for after school and occasional weekend events by managing the weekly schedule to fulfill outcomes

What You Bring

• 2 plus years of IT support or helpdesk experience.
• Hands-on skills with desktops, laptops, printers, and peripheral setup.
• Familiarity with Windows OS, Microsoft 365, and Google Workspace.
• Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting).
• Excellent communication skills with ability to support both staff and students.
• Flexibility to provide after-school/after-hours coverage.
• Experience in technology coordination and support for standardized testing (SATs, ACTs, Regents) and computer-based testing platforms.
• Experience with athletics technology systems (Score Vision, Athletic Live, etc.) preferred.
• Required to currently reside within one hour of job location

Skills for Success

• Customer-first mindset with patience and professionalism.
• Strong problem-solving and adaptability in a school environment.
• Organized, detail-oriented, and able to manage multiple requests.
• Ability to work independently and know when to escalate issues.

Physical Requirements

• Ability to lift and move IT equipment (up to 35 pounds).
• Frequent movement across classrooms, labs, and athletic facilities.
• Valid driver’s license required for occasional on-site support travel.

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations—including schools—to enhance operations, cybersecurity, and long-term growth through exceptional service.

Why Join Acture Solutions?

At Acture Solutions, we don’t just support IT—we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.

What We Offer

• Salary range: $65,000 – $75,000 (based on experience)
• Benefits: Medical, dental, vision, 401k, EAP, and generous paid time off
• Additional Perks: Time off aligned with school holidays
• A collaborative, respectful culture where your work has real impact

Ready to Get Started?

If you’re passionate about tech, love helping people, and want to grow your career in a role that supports education and community programs—apply today.

Valid driver’s license, background check, and fingerprinting required.