Inside Sales Associate- Phoenix, AZ bei MITER Brands

Western Windows Systems in Phoenix, AZ is looking for an Inside Sales Rep to join our team.

The Inside Sales Rep plays a pivotal role in driving revenue growth by managing customer relationships, processing orders, and supporting the sales team from within the office. This role focuses on delivering exceptional service. 

Assigned to non-complex dealer base.

· Learn and understand our quoting software CustomView & WebCP.

· Understand all internal processes quote to order.

· Learn to identify product limitations, wind load, steel requirements & product options.

· Discusses, interprets, and edits quotes in WebCP which are received through emails for standard and special order line items.

· Initiates calls to dealers to resolve questions, inconsistencies, or missing information on quotes.

· Compiles and verifies all documents required, quotes are finalized, and identifies data to be entered prior to order entry/submittal into production.

· Customer supplied hdw./jobsite approvals, understand processes.

· Request CAD drawings for dealers and/or production when required for manufacturing.

· Follows through to ensure resolution on quotes prior to submitting into order entry.

· Reviews and authorizes, within approval level, discount requests from dealers/ sales representatives.

· Fill out any SOPT’s (special order parts travelers) that are required and send to production control & purchasing for special ordering.

· Determine correct ship method and shipping charge.

· Submit finalized quotes into order entry for submittal into production.

· Extensive daily communication internally and externally.

· Communicate backorders with new ship dates.

· Consults with other departments within the company to resolve dealer issues.

· Must be able to bring dealer conflicts to resolution within assigned discretion.

· Submit dealer change requests, including additional ship-to’s.

· Utilize Bill of Materials (BOM) to configure parts to check stock.

· Report any discrepancies in quoting software.

· Support ISS Level II and outside sales teams.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· One to two years customer service background.

· Strong communication & writing comprehensive skills.

· High School Diploma.

· Requires proficiency in MS Office/Excel.

· Window & door experience preferred.

· Team player.

LANGUAGE / COMMUNICATION SKILLS

· Requires good verbal, written, and listening skills with external and internal customers.

· Ability to speak effectively on the phone.

· Response times within 2 hours.

MATHEMATICAL SKILLS

· Basic math including adding, subtracting, multiplying, dividing, fractions, decimals, and percentages.

· Requires some calculating.

REASONING ABILITY

· Must be able to multi-task and efficiently prioritize workload.

· Must be able to relate effectively with customers in tense situations. Ability to maintain self-control under stress.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.

· Frequent use of eye, hand, and finger coordination enabling the use of office machinery.

· Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

· Must be able to work at workstation for extended periods of time.

· The position requires consistent daily attendance to provide the necessary level of customer service.

TRAVEL REQUIREMENTS

Ability to travel occasionally domestically.

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.