Lead Warehouse Team Member bei Chick-fil-A Supply LLC

Coordination:

• Preparing staffing plans and executing adjustments as needed to ensure operational goals are met daily; escalating to leadership when necessary to avoid
• Planning, allocating, and coordinating all activities in the WMS
• Manages movement of resources to optimize dock flow.
• Monitoring order changes/revisions/removals – planning and executing necessary order adjustments in WMS/JDA system including assigning this work for completion.
• Coordinating with the Customer Service and Transportation teams to fulfill urgent delivery and will call request.
• Aligning and executing the release of work to the picking queue to facilitate staging and loading in stop order.
• Assignment of emergency replenishment tasks to fulfill priority/transfer orders.
• Printing Transfer paperwork.
• Coordinating with Transportation team to complete pre-load trailer inspections and manage the pre-cooling of trailers according to temperature zone specifications prior to loading.
• Identifying and resolving any loading issues.
• Printing end-of-day packing slips and performing end-of-day reconciliation to validate the successful fulfillment of orders.
• Tracking the status of inbound purchase orders, scheduling deliveries, distributing daily schedule, and tracking the status of inbound trucks
• Working with both internal and external parties to gather required information for any overage, shortage, or damaged item that is received; disseminating OS&D information to all stakeholders and tracking resolution. 
• Ensuring an organized work area is maintained and that all documents, both digital and paper, are easily retrieved including BOLs, OS&D's, and other inbound documentation.
• Maintaining and providing timely and accurate information for various stakeholders including purchasing, vendors, security and internal leadership. Includes updating various MS Excel Worksheets and WMS Apps (By Appointment) to ensure data integrity and efficient operations.
• Monitoring and managing receiving email including:
• Replying to appointment requests.
• Proactive communication to late appointment/carriers.
• Communication to planning team when an appointment has not been scheduled in a timely manner.
• Monitoring Armada communication and providing edits/corrections when necessary.
• Capable of contributing in all inbound and outbound activities as needed.

Training:

• Develops, refines, delivers and manages all new hire classroom and hands-on training for the Warehouse, including new hire progress checks and certification within the first 90 days.
• Develops, refines, delivers and manages new hire PIT training/certification (classroom and hands-on) as well as recertification for experienced team members in the Warehouse.
• Develops, refines, delivers and manages cross training for all Warehouse roles.
• Maintains Warehouse Skills Matrix to ensure accurate records of capabilities and versatility for effective operational planning.
• Identifies and drives best practices to increase the effectiveness of the training program.
• Partners with Supervisors to identify process opportunities for experienced team members to increase efficiency and accuracy.
• Partners with Supervisors to roll out and train new processes and initiatives as needed.
• Recertifies experienced team members on systems, equipment, functions, safety and procedures.
• Participates in the development and revision of SOP’s and Job Instructions to ensure consistency, efficiency and safety.
• Ensures all training documents, materials and processes adhere to company SOP’s and policies.
• Assists in developing, documenting and delivering safety programs and initiatives.
• Participates in and lends process expertise toward Gemba walks, Kaizen events and other process improvement initiatives as assigned.
• Capable of contributing in all outbound activities as needed, including picking, replenishment, loading, etc.

Required Business Qualifications:

• 2+ years of warehouse experience
• Strong presentation, facilitation, and written/verbal communication skills
• Exemplary performance and safety record
• Certified on pallet rider, counterbalance, and hi-reach (cherry picker preferred)
• Proven record of working independently with little oversight - High degree of initiative and urgency
• Exceptional attention to detail and organization
• Thorough understanding of inbound and outbound operational priorities, dependencies, and processes
• Ability to build effective relationships at all levels of the organization
• Comfortable with Microsoft programs to include Word, Excel, PowerPoint, Office, etc.
• Solutions orientated proactive problem solver