Senior Customer Success Engineer bei Nirmata

About the Role:

As a Senior Customer Success Engineer at Nirmata, you will be building and maintaining technical trusted advisor relationships with Fortune 500 customers. You will ensure alignment of Nirmata’s solution to key customer pain points and requirements, successful adoption of Nirmata platform, and operationalizing containerized applications, delivering Nirmata value and ROI realization.

Additionally, you will become the single point of contact for all things technical related to Nirmata. As such, your technical abilities are critical in identifying solutions that meet customers operational, integration and scaling requirements. You are responsible for providing technical leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customer’s businesses. You will actively contribute to Nirmata’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. You will be shaping technical direction and technical strategies within the organization and for external customers. 

Responsibilities:

• Responsible for verifying and implementing the detailed technical design solution to the problems identified by customers and/or Nirmata.
• Responsible for providing design and operational solutions enterprise adoption of containers.
• Responsible for understanding customer initiatives, customer’s internal operating model and align Nirmata’s technical delivery to customer’s model.
• Responsible for building key trusted relationships with key stakeholders in customer’s organization up to Director level.
• Provide leadership on key customer initiatives. This will include understanding business implications and requirements, and architecting solutions to meet those requirements.
• Manage customer escalations by working customer and internal engineering teams in resolving critical issues to customer’s satisfaction. 
• Educate customers with the correct technical knowledge and create and update technical documentation as needed. 
• For the smooth deployment of the technical processes, the CSE is responsible for building the tools and automation in accordance with the company’s needs. 
• Assist the customer in defining, capturing, documenting and sharing the actual financial value provided by Nirmata.
• The Sr. CSE should also scope efforts for deployments and new integrations, working directly or in conjunction with product management and engineering teams.
• Maintain current functional and technical knowledge of Nirmata, Kubernetes, virtualization, converged infrastructure and storage networks.
• Gather and maintain current information on the customer’s current and future plans.
• Provide clear and constructive product feedback to Nirmata Engineering teams based on customer requirements
• Help to document best practices in developing and deploying Nirmata solutions
• Function as a front-line technical resource for best practice and informal customer questions and act as a liaison between customers and both the Engineering and Product Management offices.

Qualifications:

• 6+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related area of study.
• Hands-on experience with Kubernetes, containers and container runtimes.
• Experience in DevOps methodologies, tools and automation.
• Linux OS administration and management skills.
• Experience in Kubernetes security and/or Policy-as-Code. 
• Automation skills with shell scripting and python.
• Experience with helping internal development platforms for organizations, including standardizing and securing those environments.
• Ability to re-use existing experience to develop new solutions to take to market.
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.
• Customer relationship management and account planning skills are essential to ensuring alignment to customer priorities and continuously excel in achieving customer objectives.
• Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summarize prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify upsell opportunities.
• Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts. Demonstrates application of technical expertise in successful engagements involving multiple disciplines.

Benefits: Comprehensive health coverage including medical, dental, and vision; Equity awards; Flexible time off.