Practice Management Application Coordinator bei Pueblo Community Health Center Inc

Description

Patient Management Application Coordinator

Starting Pay Range: $23.22 -  - $27.32, hourly

Pueblo Community Health Center offers a flexible benefits program to full-time and part-time employees working 20 hours or more per week. 

Benefit opportunities presently available to employees are listed below:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
• 403(b) Tax-Sheltered Annuity Plan
• Cafeteria 125 Flexible Spending Account

In addition to the benefits available for purchase through the Cafeteria 125 plan, Pueblo Community Health Center offers supplemental insurances and generous paid time off benefits including holidays and personal time off (PTO). The organization also contributes to the employee’s tax-sheltered annuity plan after one year of service.

Job Summary:   The Patient Management Application Coordinator is responsible for the implementation, configuration, maintenance, and support of the electronic health record (EHR) patient accounting systems and related applications. This role serves as a liaison between the business office, IT, and application vendors to ensure optimal system performance and alignment with billing, collections, and patient financial workflows. The Coordinator will participate in system upgrades, testing, training, and troubleshooting, and will play a key role in enhancing revenue cycle operations through technology.

Reports to:  Applications Supervisor

Supervision Exercised:  •None

Education/Experience/License/Certification: 

• Bachelor’s degree in Business, Health Administration, Information Technology, or related field; equivalent experience may be considered in lieu of a degree.
• Minimum of 1 year of experience supporting EHR patient accounting systems (e.g., NextGen, eClinicalWorks, Athenahealth) in a healthcare billing environment.
• Experience working in a Federally Qualified Health Center (FQHC) or community health setting preferred.
• Familiarity with HIPAA, HITECH, and healthcare financial compliance standards.

Required Travel:  Occasional travel is required including day-to-day local travel.

Knowledge/Skills/Abilities:

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong understanding of patient accounting workflows including registration, billing, collections, and payment posting.
• Ability to analyze, design, and optimize EHR configurations to support revenue cycle operations.
• Proficiency in troubleshooting billing application issues and providing end-user support.
• Excellent communication skills to translate technical concepts into user-friendly language.
• Ability to manage multiple projects and priorities in a fast-paced healthcare environment.
• Knowledge of data reporting tools and ability to generate financial and operational reports.
• Familiarity with regulatory reporting requirements such as UDS and Medicaid/Medicare billing standards.
• Ability to work collaboratively with cross-functional teams including billing staff, IT, compliance, and administration.
• Strong documentation and training skills.
• Commitment to continuous learning and improvement in health IT and revenue cycle management.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Serve as the primary point of contact for EHR patient accounting application support and enhancements.
• Collaborate with billing and administrative staff to gather requirements and implement system changes.
• Configure and maintain billing templates, forms, workflows, and user roles.
• Participate in system upgrades, testing, and validation processes.
• Provide training and support to end users, including new hire onboarding and ongoing education.
• Monitor system performance and resolve issues in a timely manner.
• Develop and maintain documentation for system configurations, workflows, and procedures.
• Assist with data extraction and reporting for internal and external stakeholders.
• Ensure compliance with data security and privacy regulations.The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned.

Physical Demands:

The physical demands described here are representative of those that are typically required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. The employee frequently communicates with employees and the public while performing other routine office tasks and must be able to exchange accurate information.
2. The employee frequently retrieves and disseminates information using written materials and computers.
3. The employee frequently observes, receives and otherwise obtains information from all relevant sources and identifies information by categorizing, recognizing differences or similarities, and detecting changes in circumstances or events.
4. The employee frequently analyzes information and evaluates results to choose the best solution and solve problems.
5. The employee frequently operates computers and other office productivity equipment.
6. The employee occasionally remains in a stationary position while performing routine office tasks such as operating equipment.
7. The employee frequently moves about the office and other facilities; and positions self while performing routine duties such as accessing files and troubleshooting equipment.
8. The employee occasionally moves or positions objects weighing up to 10 pounds while performing routine office duties such as opening file drawers, moving files, moving computers, etc.

Closing Date:  Open until filled.

Pueblo Community Health Center is a tobacco and drug-free workplace. EOEA

Qualifications