Parts Representative 2 bei HOGAN MFG., INC.

Description

Job Summary___________________________________________________________________

The Parts Representative is responsible on a daily basis for ensuring the smooth operation of the After-Market Parts Department functions. The Part Representative is a member of the team and is responsible to provide high quality and timely support to the work of the organization. 

 

Responsible for participating, supporting, and maintaining compliance to the Company’s quality, environmental and occupational health & safety policies, procedures, programs, and activities as defined by the Company.

 

Position responsibilities include direct communications with employees, customers, or representatives.

Duties and Responsibilities_______________________________________________________

• Responsible for incoming parts calls from customers; quoting prices and checking availability.
• Providing support to new and existing customers in regards to identifying model numbers and parts requirements.
• Sales order processing consisting of order entry, processing and invoicing.
• Review customer confirming purchase orders.
• Process credit card payments.

• Create Bill of Lading for truck shipments.
• Create NAFTA certificates and Commercial Invoices for the Parts Department and Production.
• Approve invoices for truck and UPS shipments.
• Assist customers with tracking information for truck and UPS shipments. 

• Responsible for issuing RGA’s to customers.
• Responsible for confirming materials returned and processing debit memos.
• Process and coordinate re-work repairs.
• Issue call tags for material pick-up.

• Generate ERP work orders for assembly processing.
• Analyze ERP inventory reports and order parts as required.
• Entering new part numbers in the item card; establishing sales prices for all levels.
• Create bills of material for spare part refurbishing kits and assemblies.
• Complete online customer quotes.
• Responsible for refurbishing project logs. Organize, list and track units through the production      process. 

 Supervisory Responsibilities______________________________________________________

This position has no supervisory responsibilities.

Other Duties___________________________________________________________________

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

Measures of Performance________________________________________________________

Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively; Strives to continually build job knowledge and utilize experience.

 

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Listens and responds constructively to other team members’ ideas; Offers support for others’ ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively.

 

Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

 

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

 

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

 

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Attendance/Punctuality – Regular, predictable attendance is required. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

 

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

 

Adaptability – Is able to adapt to changes in the work environment.  Also able to manage competing demands while at the same time able to deal with frequent changes, delays, or unexpected events.             

 

Planning/Organizing - Follows the organization’s policies and procedures.  Uses time efficiently and effectively; prioritizes and plans work activities in the best interest of the business.  

 

Physical Requirements­­­­­­­­­­­­___________________________________________________________

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, occasionally required to stand, and occasionally required to walk. The employee must occasionally use hands to finger, handle, or feel; reach with hands and arms. The employee must Choose an item. climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.  The employee must frequently talk or listen. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee may never  be required to travel.

Working Environment___________________________________________________________

The working environment is characterized as an indoor office setting with the potential to work in close proximity to others. The noise level in the work environment is moderate.

Acknowledgements___________________________________________________________

I have reviewed and understand the above job description and believe it to be accurate and complete.  I also understand that the company retains the right to change this job description at any time.

I certify that I am able to perform, with or without reasonable accommodation, all of the essential functions of my position as outlined in this job description.  

I acknowledge, understand, and agree that this job description does not constitute a written or implied contract for employment and that my employment with Hogan Mfg., Inc. is “At-Will” and may be terminated by me or the company with or without advance notice and with or without “cause”.

Qualifications

Skills and Competencies__________________________________________________________

Language Skills- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports, and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills- ­ To perform this job successfully, an individual should have knowledge of Internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter and telephone. 

 

Education and Experience Requirements____________________________________________

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Additional Requirements­­­­­­_________________________________________________________

  No additional requirements.

 

 

Jetzt bewerben