Business Office Coordinator bei Valley Hope of Grapevine

BUSINESS OFFICE COORDINATOR:  Monday - Friday 10AM - 7PM

Valley Hope of Grapevine was recently voted The Best Treatment Facility in Northeast Tarrant County and we're looking to add to our dedicated and passionate team with this key role of Business Office Coordinator.

Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time? Valley Hope restores lives affected by addiction and supports lifelong recovery.  

At Valley Hope of Grapevine, the work of every team member matters. The work we do every day saves lives and builds hope for the future. Valley Hope of Grapevine, located between Dallas and Fort Worth, provides healing residential and outpatient drug and alcohol addiction treatment services. Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization.

 EDUCATION & EXPERIENCE

Required: This position requires the following educational and/or job experience.

• Two (2) plus years of work experience in an office or medical office setting
• Valid unrestricted driver’s license
• Cardiopulmonary Resuscitation (CPR) certification; or the ability to obtain within 90 days of hire.

Preferred:

• Three (3)) plus years of work or internship experience in an office or medical office setting.
• Six (6) months’ experience within a Valley Hope business office.
• Proven experience in supervision or leading a team including training and/or mentoring.
• Previous customer service experience.
• Associate’s degree in business related field.

COMPENSTATION:

• Starting pay ranges from $18.13 - $23.00/hr. based on experience and education

BENEFITS:

• Affordable health, dental, and vision insurance
• Tuition Assistance 
• Student Loan Repayment
• Public Student Loan Forgiveness (PSLF) Eligible Employer
• 8 Paid Holidays (Including 1 Personal Holiday)
• PTO – Up to 22 Days per year based on years of service
• Paid Parental Leave 
• 401(k) Retirement Plan with employer match
• Health Saving and Flexible Spending Accounts
• Employee Assistance Program
• And much more!

JOB SUMMARY:    

• Answers multi-line telephone system and responds effectively to incoming callers.
• Assists with the admissions call process as directed responding to prospective patients/families/referral sources with respect and kindness.
• Assists with the admissions process as directed which may include face-to-face meetings with incoming patients and their families and documentation/computer data entry of patient information.
• Performs/Assists in determining insurance or other funding verification/benefits including coordinating the transfer of patient information to internal/external payment sources as directed.
• Interacts with patients and visitors as necessary to support a positive clinical environment.
• Performs cash and credit transactions including book or other merchandise sales as well as patient payments for services accurately and effectively.
• Deposits cash, check, and credit receipts and manages facility Petty Cash as directed.  Prepares accounting transactions/keeps records as directed.
• Assists with processing of weekly accounts payables as directed which may include computer data entry, statement reconciliation, and balancing of accounts.
• Prepares letters and documents using approved templates or form letters as requested while following HIPAA and 42 CFR Part 2 guidelines.
• Respond promptly to medical records requests while following HIPAA and 42 CFR part 2 guidelines.
• Maintains confidentiality of all patient data in accordance with HIPAA and 42 CFR Part 2 regulatory requirements.
• Performs computer data entry of patient/family/referral source information and charges into Valley Hope and other payment source systems as assigned.
• Assists with patient meetings regarding insurance and/or financial information as directed.
• Performs common office related tasks such as filing, scanning, faxing, and copying.
• Assists Business Manager as needed with training of staff.
• Trains Administrative Assistants to ensure successful completion of office-related tasks as directed.
• Prepares orders and/or purchase office supplies or equipment for the facility in accordance with facility purchasing practices and budgetary restrictions. Identifies ways to keep department costs down and report to the Business Manager.
• Evaluates department staff routinely to ensure department standards are consistently met and report concerns to the Business Manager promptly as directed by supervisor.
• Provides input for assigned personnel for performance reviews as directed by supervisor.

WORK ENVIRONMENT:  

• Office setting within a residential and/or outpatient treatment facility.
• Must be able to work traditional and/or non-traditional hours including overtime based on operational needs
• Sitting for extended periods of time of up to 4 hours.
• Able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday.
• Able to lift and carry at least 20 pounds.

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