Analyst/Sr Analyst, Strategic Partnerships (Dallas, TX, US) bei American Airlines

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a key member of the Inflight Experience team that is working to redefine how our customers are entertained and engage inflight.
• Be a part of creating a world-class inflight entertainment and connectivity experience that is engaging, personalized, and seamless throughout the customer journey.
• This is a unique opportunity to define our long-term inflight partnership strategy, establish key performance indicators (KPIs), and influence how success is measured for both the airline and our partners.
• This role is a part of the Onboard Products team within the Customer Experience group. 

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Supports Customer Product partnership initiatives including development of execution plans, integrated timelines and managing project deliverables.
• Manages strategy, negotiations, and relationships with in-flight partners with the objective of creating points of product differentiation and revenue opportunity and/or cost savings.
• Collaborates with cross-functional teams – including Finance, Procurement, Technical Operations, Strategic Partnerships, Marketing and Brand to support both strategic initiatives and day-to-day decision making.
• Serve as the Customer Experience (CX) liaison, driving the integration of enterprise-wide strategic partnerships into key inflight customer journey touchpoints.
• Monitors, analyzes, and reports on partnership revenue streams; identifies and pursues new sponsorship opportunities to drive incremental revenue while enhancing the customer experience.
• Assist in negotiations for the next-generation inflight entertainment and connectivity (IFEC) products, ensuring they enhance and align with overall customer experience goals and brand standards.
• Conducts benchmarking and develops forecasts to inform and optimize partner related strategies and initiatives.
• Be able to demonstrate agility and proactive problem solving by taking on evolving responsibilities to support the success of strategic partnerships.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field or equivalent training/experience.
• 3+ years of experience in Strategic Partnerships, Marketing, Brand Management, Customer Experience, or other relevant experience that involve relationship building and cross functional collaboration.
• Demonstrated ability to develop PowerPoint presentations for all levels of leadership. 

Preferred Qualifications- Education & Prior Job Experience

• Background in marketing strategy or customer experience, with proven ability to translate commercial goals to impactful customer touchpoints.
• Experience developing and managing brand sponsorships or strategic partnerships.

Skills, Licenses & Certifications

• Self-motivated individual with a high personal standard of excellence who can work independently to drive for results.
• Strategic thinker that excels at thinking outside-the-box, while always keeping the customer’s needs in mind.
• Proven financial and analytical skills with a demonstrated aptitude for understanding the business, working with data, developing detailed logical analysis, and solving problems creatively.
• Familiarity with partnership marketing concepts or account management support a plus. 
• Ability to negotiate and communicate proficiently with all levels of management and with external suppliers, and quickly develop relationships. Aptitude to thrive in a fast-paced, changing environment, while handling a variety of projects concurrently.
• Ability to handle confidential information with discretion. 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.