Retention Sales Specialist bei Ace of Blades

POSITION SUMMARY:
You’re a closer. As a Customer Retention Sales Specialist, you turn “I want to cancel” into “I’m staying.” You’ll run a proactive pipeline of At-Risk Revenue (ARR), uncover root causes, negotiate solutions, and close the save—protecting revenue and relationships. Your KPIs are sales-centric: Save %, ARR retained, re-churn avoidance, and disciplined pipeline execution.

What You’ll Do (Sales-First):

• Own a book of ARR: Manage an at-risk pipeline and prioritize by impact × urgency × win probability.
• Sell the save: Run discovery, handle objections, negotiate targeted offers, and close.
• Control the call: De-escalate with precision, set a simple plan, and secure next steps/time-bound commitments.
• Forecast & report: Maintain airtight notes, stages, and outcomes; forecast saved revenue with accuracy.
• Partner to win: Coordinate with Field Ops/Billing/Support to unblock deals and prevent re-churn.
• Continuously improve: Test talk tracks, A/B offers, share wins, and iterate based on data.

What Success Looks Like:

• Consistently meets the qualification bar (your fair share of monthly ARR volume) and delivers ≥15% Save %.
• Exceeds tiered performance goals with disciplined activity, strong conversion, and clean CRM hygiene.
• Raises the bar on customer experience while protecting margin.

Core KPIs:

• Save Percentage (Saved Revenue ÷ your ARR)
• ARR Retained and re-churn rate
• Activity discipline (speed-to-engage, follow-ups, next-step set rate)
• Forecast accuracy & Salesforce data quality

What You Bring:

• Sales aptitude with a closer’s mindset—negotiation, objection handling, and deal control under pressure.
• Elite communication: concise, confident, customer centric.
• High energy & polish with empathy and professionalism in tough conversations.
• Detail discipline: great notes, clear next steps, tight follow-through.
• Team player who lifts peers and contributes to a winning culture.
• Ability to prioritize, multitask, and adapt in a fast-changing environment.
• Salesforce (or similar CRM) experience is a plus.

We Offer:

• Competitive pay and comprehensive benefits package.
• Incentives & bonuses for top performers (tiered monthly performance bonuses).
• Real career growth: we’re fast-growing and promote from within.
• Referral bonus—bring great people with you.
• Affordable healthcare: medical, dental, vision, life insurance.
• 401(k), 6 Company-Paid Holidays, Paid Vacation
• Fun team celebrations year-round and the ability to earn a flexible schedule based on performance.