Clinic Supervisor bei HopCo

ESSENTIAL FUNCTIONS

• Coach and lead all staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results.
• Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
• Leads staff to efficiently direct patient flow throughout the clinic.
• Assist front office staff as needed with checking patients in and out of the clinic.
• Assists back office as needed with rooming patients and intake of medical history into EMR.
• Primarily responsible for the supervision of all clinic staff and is the primary contact person for all front and back-office staff.
• Primarily responsible for clinic operations and audits as assigned.
• Ensure that new hire staff is adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
• Shall lead ongoing quality monitoring of competencies of staff and assist in training and educations of all staff.
• Primarily responsible for completing employee evaluations and administering corrective actions.
• Primarily responsible for conducting regularly scheduled staff meetings.
• Interacts with patients and customers daily to resolve patient issues and concerns.
• Works in partnership with the providers and all staff to provide excellent customer service.
• Primarily responsible for assigning staffing, schedules, and workstations
• Primarily responsible for placing medical supply, medication, and office supply orders and oversight of inventory management. 

• Primarily responsible for receiving and reconciliation of medical supply and medications.
• Performs monthly inventory of medical supplies and medications.
• Primarily responsible for the creation and maintenance of an employee engagement program.
• Primarily responsible for holding daily staff huddles 
• Holds regularly scheduled 1:1’s with the office staff to provide real-time feedback, reinforce positive behavior and correct any inappropriate behaviors.
• Primarily responsible for blocking/unblocking of provider templates and monitoring/assignment of needed patient rescheduling.
• Primarily responsible for oversight of time and attendance.
• Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts.
• Performs daily audits on the past due balance collections report to ensure appropriate collections. Additionally, performs weekly audits of charge denials and remediates with staff as a group and/or individually as necessary.  
• Completes reconciliation of daily deposit to include balancing of individual front office representative deposits, , preparing bank deposit for pickup, ensure no discrepancies remain unresolved, etc.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real-time eligibility or utilizing payor websites.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.
• Medical Assistant diploma, training from an accredited institution preferred.

EXPERIENCE

• Three years of working experience in a medical practice or clinic.
• Previous supervisory experience in a medical clinic setting is preferred.

REQUIREMENTS

• Must have excellent interpersonal and communication skills.
• Demonstrates an ability to generate creative and innovative approaches to solve problems.

KNOWLEDGE

• Knowledge of front office procedures and patient flow.
• Knowledge of clinic payment policies and procedures.
• Knowledge of medical terminology.
• Knowledge of medical insurance plans.

SKILLS

• Skill in effective management of clinic staff.
• Skill in training/mentoring front office staff.
• Skill in delegating work duties to staff.
• Skill in creating/maintaining a professional and pleasant atmosphere.

ABILITIES

• Ability to resolve customer service issues and identify areas of improvement.
• Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers, and staff.
• Ability to analyze workload requirements and schedule front office staff appropriately.

ENVIRONMENTAL WORKING CONDITIONS

• Normal clinic environment.
• Some travel within the community

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching are required.
• Manual dexterity using a calculator and computer keyboard

ORGANIZATIONAL REQUIREMENTS

• HOPCo's Mission, Vision, and Values must be acknowledged and adhered to.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.