Program Assistant II bei Fresno EOC

SUPERVISORY RESPONSIBILITIES 

None.

SUMMARY 

The primary task of the Program Assistant II is to determine eligibility of customers for Employment and Training services.

Assist in the fulfillment of the Agency’s vision, “For Those We Serve,” by empowering individuals who thrive as healthy, self-sufficient and contributing members of our communities. 

DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Conducts intake/registration to establish customer’s eligibility for Workforce Innovation and Opportunity Act (WIOA) registered services including securing all necessary up-front supportive documentation.

Finalizes eligibility determination and certification of customers for final review, approval and entry into the Cal Jobs Common Case Management system.

Assists Academic and Career Advisors and Business Account Specialists as needed.

Assists with entry of customer activity enrollment, completion and exit documents into the Cal Jobs Common Case Management system.

Generates correspondence as requested. 

Contacts customers to schedule office appointments. 

Maintains customer files by filing documents in a timely and organized manner.

Picks up time and attendance documents for participants in work-based training program.

Assists with tracking and reporting work-based expenditures.

Maintains and disseminates current and updated work-based training directory information.

Provides coverage for reception desk and phones as needed including covering receptionist’s daily breaks and lunch.

Assists with customer follow up contacts as necessary.

Attends training workshops, delivers documents to the Fresno Regional Workforce Development Board FRWDB and assist with entry of data into internal data system.

Attend outreach and recruitment events. 

Conduct orientations, suitability meetings and assist with workshops. 

Travels for agency business using reliable transportation.

Maintains regular attendance and punctuality. 

Works evenings and weekends as required.

Performs other duties as assigned.

QUALIFICATIONS

To execute this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

High school diploma or GED.

Associates Degree in Business or related field preferred.

EXPERIENCE:

One (1) year of directly related work experience in a closely related field or occupation.

Workforce Innovation and Opportunity ACT (WIOA) experience preferred.

OTHER QUALIFICATIONS:

Proficient in Microsoft Office Suite and related business software.

Effective presentation, written and verbal communication skills. 

Possess demonstrated abilities to deal effectively with the public and private sector.

Ability to multitask, meet time commitments and follow task/job through to completion; strong work ethic and capacity for responsibility.

Ability to work effectively in teams to meet program goals and address issues.

Ability to handle day-to-day work challenges confidently, adjust to multiple demands, shifting priorities, ambiguity, and rapid change. 

Willing to work non-traditional hours and days to meet the needs of this position.

Bilingual in English and Spanish, Hmong or other secondary language preferred based on the needs of the clients and the program.

Maintain a valid California driver’s license, reliable transportation, adequate auto insurance as required by State law, and insurability by agency carrier for those driving agency vehicles.

Prior to employment must pass required background investigation including acceptable criminal record statement, Department of Justice fingerprint clearance, and child abuse index clearance

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear.   The employee frequently is required to stand, walk, and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.   The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

Note:  The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required.  Also, they do not establish a contract for employment and are subject to change at the discretion of Fresno EOC.

REV. 8.25.25