Cash Management Operations Team Leader - Harrisburg, PA bei Mid Penn Bank

A great experience starts with a great team! Mid Penn Bank is actively seeking a Cash Management Operations Team Leader in Harrisburg, PA

We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.

Position Overview

The Cash Management Operations Team Leader is responsible for implementing and maintaining the products and services related to cash management, such as ACH and wire processing.  This individual will develop an understanding of the core processing system, and the various modules attached to that system and ensure the cash management products and services are implemented and working efficiently and effectively.  The Cash Management Operations Team Leader will work closely Deposit Services, Finance, as well as the Cash Management Sales Team to meet all customer needs.   As an integral member of the Cash Management department, this individual will provide direct managerial oversight, guidance, coaching and direction to assigned staff.

Essential Duties and Responsibilities

• Implements and maintains the products and services related to cash management.
• Develops an understanding of the core processing system and any ancillary modules required to support cash management.
• Develops and implements account analysis service charge links between Fiserv systems such as Navigator, Commercial Center, WireXchange, SCO and any additional processing modules that are capable of generating fee-based transactions. 
• Ensures the cash management products and services are implemented and working efficiently and effectively.
• Develops appropriate service charge functions within account analysis for those products not processed through Fiserv systems.
• Demonstrates Unwavering Service Standards of Performance.
• Assists customers in their daily processes and with any questions or concerns they may have about their cash management products or services.
• Implements new and existing customers into the appropriate cash management service such as Remote Deposit Capture, Sweeps, Account Analysis, Online Banking, ACH, Wire, Positive Pay, Lockbox Services and additional service needs as developed.
• Provides customer service to our internal sales teams and our external customers through the complete phase of the relationship from initial sale to existing customer support.
• provide support for the commercial online banking functionality from implementation to customer support; helps to develop customer friendly documentation and setup.
• Works closely with Cash Management Sales Team to develop an understanding of how products and services work and how the team can meet individual customer needs.
• Works closely with Cash Management Operations Specialist to provide support and backup as well as audit functions.  
• Responds to inquiries relating to his/her particular area, or to requests from customers, other company personnel, etc., within given time frames and within established policy.
• Trains backup for support while out of office.
• Researches and understands current and new regulations that may apply to the cash management customer base or service including government entities and not-for-profit relationships.
• Designs and implements proper disclosures while working with compliance for accuracy.
• Develops disaster recovery plans for service offerings.
• Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities.
• Demonstrates high standards of integrity, honesty, and fairness. 
• Role models attitudes and behaviors consistent with organizational values and expectations; demonstrates and promotes Unwavering Service Standards.
• Is present and available to employees; interacts with employees in a way that fosters employee engagement.
• Supports and applies organizational practices and policies in a fair and professional manner.
• Communicates expectations and provides feedback to ensure the best results; creates an atmosphere where communication is encouraged.  
• Supervises assigned employees (if applicable).  Responsibilities include, but are not limited to:
  • Partners with members of the Human Resources team to source, select, and onboard new employees.
  • Plans, assigns, and directs work.  
  • Manages employee time and attendance; ensures accuracy of time and attendance records; approves timecards in a timely manner for payroll processing.
  • Manages employee performance and behavior; provides timely documented feedback; partners with employee to complete a written Individual Development Plan.  
  • Motivates team members by using appropriate methods of reward and recognition.
  • Openly communicates with team regarding pertinent policies and procedures affecting the department and/or their jobs.
  • Ensures all assigned employees adhere to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the organization's compliance with all regulatory requirements.   
  • Ensures that assigned employees complete all mandatory compliance and regulatory training assigned by the stated due date.

• Performs account analysis duties from account setup with proper services and fees to producing statements that are posted online, as well as, checking for accuracy.
• Develops procedures for all daily, weekly, and monthly tasks.
• Coordinates specific work tasks with other personnel within the department, as well as with other departments, in order to ensure the smooth and efficient flow of information.
• Designs and prepares reports to help look at a customer’s profitability, track services and fees and high balances with interest.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate company personnel.
• Regular and predictable attendance is required.

Education & Qualifications

• A 4-year college degree in related field or related work experience is desired; Cash Management certification desired.  Extensive and direct work experience may supplant some of the formal education requirement.
• A minimum of two to four (2-4) years’ related experience normally required.

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; Accounting basics knowledge; proficient interpersonal relations and communicative skills; proficient customer service skills; proficient PC skills, including working knowledge of Microsoft Word and Excel; familiar with banking technology; strong analytical, troubleshooting and problem resolution skills; an understanding of cash management services such as account analysis, sweep account processing, positive pay, lock box, commercial online banking, ACH and NACHA rules, wire transfer processing, and a strong understanding of commercial customer banking needs; must be familiar with current regulations surrounding the above listed services; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less;  visual, auditory and speaking skills; valid driver’s license is required.

Equipment/Machines

• Telephone
• PC/Computer keyboard
• Printer
• Calculator
• Fax machine
• Copy machine 
• Various check scanners
• Smartphones / Tablets as used in conjunction with cash management services.
• ITI Core Processing System
• PIM ACH Processing System
• Commercial Online Banking System
• Account Analysis System
• Remote Deposit Capture System
• Other core processing modules related to Cash Management Products and Services

Benefits

Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.  

 In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.   
 

EEO Statement

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. 

 Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.