Epic EHR Administration and Support Manager (PPM IV) - SDA bei King County, WA

About the Department

THIS IS A SPECIAL DUTY ANNOUNCEMENT.  

ONLY KING COUNTY EMPLOYEES ARE ELIGIBLE TO APPLY

Duration: 6 months

 
For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their County probation in their current position. You must have supervisor approval prior to taking a Special Duty Assignment.

 

Are you a project manager that enjoys planning, leading, and executing large scale projects? If so, Public Health – Administrative Services Division is seeking a one (1) Special Duty Assignment (SDA) Project/Program Manager IV (Epic Electronic Health Record Administration and Support Manager)to join its innovative team! Our ideal candidate is committed to racial equity and social justice, with a strong project management skillset and technical expertise to manage the Epic Support and Training team.

Public Health – Seattle and King County (PHSKC) provides direct healthcare services at over 30 locations, some of which operate 24 hours a day, 7 days a week. Those services rely heavily on the use of the Epic Electronic Health Record to document care for patients served. This position is responsible for system updates and changes, providing support and training to PHSKC Epic users, coordination with King County Information Technology (KCIT), and leading a team of 6 analysists. 

Background

ABOUT THE ADMINISTRATIVE SERVICES DIVISION

The Administrative Services Division partners to provide efficient and effective expertise that makes it possible for Public Health to foster healthy people and communities. The Administrative Services Division includes teams that support the department with financial services, compliance, records management, health information technology, risk management, contracts and procurement, facilities support, and support for the intersection of our work with information technology. 

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months. 

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

The typical work schedule is full-time (40 hours per week) Monday through Friday. As needed, this position must be able to work variable shifts twenty-four hours a day seven days a week as directed by management. This work includes on call and after-hours support. This is an Exempt position and is not subject to the Fair Labor Standards Act and is not overtime eligible.

Work Location

The work associated with this position will be performed through a combination of remote and onsite work. The successful candidate may be expected to report to the office for onsite work typically 1-3 times per week. The frequency of onsite work may vary based on business or operational needs and be adjusted accordingly. The primary onsite location is at the Chinook Building in downtown Seattle at 401 Fifth Avenue, Seattle, WA, 98104.  Travel to other work locations may be necessary. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Position Duties

• Management and oversight of day-to-day operations of Public Health’s Epic electronic health record system, including access management/maintenance, work queues, issues, and associated communication, change management, and performance.
• Oversight of Epic system upgrades, enhancements, and change requests, and documentation of Epic process and policy in coordination with other Epic program leads.
• Lead and support a team of two Functional Analyst IIIs and four Functional Analyst IIs. Develop and monitor work plans and schedules.
• Oversee the development and provision of training support for Epic system changes, enhancements, upgrades, and new implementation including guidelines, materials, and other resources. In collaboration with division-level Epic support and training managers, provide guidance, support and direction for training and supporting end users on Epic.
• Coordinate across the team to co-lead planning and project management for the Epic System.
• Provide analysis, develop solutions to business challenges, and make solution recommendations for the Epic system.
• Work with Public Health management, program managers, KCIT, front line staff, and the project team to understand budgetary, statutory, and operating conditions and incorporate into work plans, evaluation, and implementation.
• Ensure that Public Health and its Divisions that utilize the Epic system are in compliance with the vendor contract, Public Health standards, and applicable regulations.
• Plan and assist in developing system requirements, evaluate requirements, implement and test system changes to support healthcare operations and management.
• Evaluate physical and technical requirements for best practice recommendations and implementation.
• Perform system monitoring, including interfacing with, addressing issues, and ensuring timely resolution with the EHR vendor, subcontractors, and/or KCIT.
• Facilitation of facility changes within the Epic Support Team (i.e., moves, equipment changes).

Minimum Qualifications

Our ideal candidate will demonstrate the following (Minimum):

• Commitment to and knowledge of racial equity and social justice principles and practices.
• Demonstrated experience in electronic health records management, health information management, training, data management and quality, or any equivalent combination of education and experience which would provide the knowledge, skills and abilities to perform the duties as described in the job announcement.
• Demonstrated experience with the Epic electronic health care system that includes interfaces with other systems such as labs, registries, etc.  
• Knowledge and experience working with information technology including desktop support, device integration, data management/reporting and interface support
• Experience with project planning and management, including complex projects involving multiple dependencies and/or conflicting priorities.
• Demonstrated ability to apply quantitative and qualitative analysis and evaluate data for decision making.
• Demonstrated ability to communicate effectively, both orally and in writing. 
• Experience developing and implementing training and change management plans and drafting associated communications.
• Ability to communicate and maintain working relationships with diverse populations; facilitate discussion and consensus; collaborate effectively.
• Relates well with others; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience with the OCHIN Epic Collaborative.
• Experience managing and supporting Epic in an outpatient setting.
• Experience with Public Health and/or health care sector.
• Knowledge of compliance and regulatory requirements for healthcare, including HIPAA and state privacy regulations.
• Experience with supervision.

Other Qualifications

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This full-time Special Duty Assignment (SDA) position is open to all qualified Career Service King County employees.

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Please note: Cover letters, resumes and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership

This position is not represented by a labor union.

Contact

For questions about this recruitment, please contact Salyse Duckworth, HR Analyst at [email protected].

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