Assistant Director of Housing/Residence Ed. bei Gardner-Webb University

The Assistant Director of Housing and Residence Education administrates the daily functions of the department, including but not limited to: 

•    The ongoing occupancy management of the residential communities of the Department, including but not limited to: housing assignment process, occupancy verification, check­in/check-out procedures, management of the University Housing Self-Service Portal, and providing training to staff.

•    Maintaining the Residence Life section of the Departmental Website.

•    Collaborates with appropriate University Personnel to address facility concerns.

•    Provides direction as appropriate to other Housing Staff and serves as the Senior

Housing Officer in the absence of the Director of Housing and Residence Education.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

OCCUPANCY MANAGEMENT: 

•    Manage the housing assignment processes for the Department (Fall, Spring, and

Summer).

•    Build, maintain, and update Housing Applications and update Housing Self-Service Portal Information.

•    Track and report on all occupancy-related items, including but not limited to: weekly

occupancy reports, semester occupancy reports, application reports, cancellations and withdrawals, and other related areas.

•    Troubleshoot or problem-solve student questions related to occupancy-applications,

reservations, check-in/check-out process, and room changes.

•    Ability to create and run reports in Adirondack Solutions' The Housing Director (THO)

and use the data to summarize and analyze housing trends, including but not limited to: aiding Facilities Management and Residence Education Staff with the ongoing occupancy of the residential communities.

•    Serve as a point of contact between the University and Adirondack Solutions as it

pertains to the University's Housing Management Software Solution (THO).

•    Management of the Full-Time Status Waiver Process.

•    Provide information to students and parents about departmental procedures, University regulations, and Government regulations (i.e., FERPA) and share information about such interactions when necessary/appropriate.

OPENING/CLOSING CHECK-IN/CHECK-OUT COORDINATION:

•    Assists in the coordination of the opening and closing of the residential communities for Fall, Spring, and Summer Semesters.

•    Collaborates with other Housing and Residence Education Personnel to ensure an

efficient check-in and check-out process that provides a high level of customer service to students and their families.

•    Partners with the Director of Housing and Residence Education and Residence Education Staff to complete comprehensive key audits of all housing keys throughout the year.

•    Collaborates with the Director of Housing and Residence Education and Staff to address facility concerns throughout the check-in/check-out process and throughout the year.

STAFF TRAINING:

•    Create Training Material to educate student personnel about THO Mobile and the Room Change Process.

•    Create Training Material to educate professional staff about THO.

•    Create Training Material to educate student personnel and professional staff about

special topics as deemed appropriate.

•    Assist the Director of Housing and Residence Education in the planning and

implementation of Staff training.

PROGRAMMING OVERSIGHT:

•    Oversee the comprehensive programming model for the Housing and Residence

Education Department, ensuring smooth operation from planning to execution.

•    Manage the attendance tracking, feedback collection, and staff training processes for all residential programs.

•    Regularly attend and support programs held in residential buildings to foster student

engagement and strengthen community connections.

•    Provide leadership and guidance to student and professional staff in the implementation and evaluation of housing programs.

•    Oversight of the programming budget, ensuring responsible allocation and tracking of

funds for residential events and activities.

SOCIAL MEDIA MANAGEMENT:

•    Manage the Gardner-Webb Housing lnstagram account, posting a minimum of 2-3 times per week to highlight housing activities, programs, and updates.

•    Increase student engagement by utilizing posts, stories, and reels that capture campus life and events.

•    Post real-time photos and updates from housing programs and create content featuring information about each residential building, including photos and videos.

•    Attend various campus events and activities during both day and night hours to create content and maintain an active and visible social media presence.

•    Utilize the platform to communicate important announcements and updates, ensuring students are informed about key events, deadlines, and housing-related information.

STAFF PRESENCE AND CAMPUS SUPPORT: 

•    Provide additional staff presence in understaffed areas during evening hours to increase visibility and support within residential communities.

•    Participate in evening walkthroughs of residential spaces alongside staff members,

ensuring a consistent and approachable staff presence after hours.

•    Attend and support evening programs across campus to strengthen student-staff

relationships and ensure a visible leadership presence at key campus events.

OTHER:

•    Attend all regularly scheduled Housing and Residence Education Meetings.

•    Regularly update Housing handout materials and oversee marketing for the Housing and Residence Education Department.

•    Serve in an On-Call Duty Rotation.

•    Serve as a conduct hearing officer and assist with case management.

•    Support the ongoing training efforts of Housing and Residence Education Student and Professional Staff.

•    Partner with the Director of Housing and Residence Education to ensure the needs of

Housing Professional Staff, Graduate Resident Directors, Resident Advisors, and

Residents are met.

•    Serve as the Senior Housing Officer in the absence of the Director of Housing and

Residence Education.

•    Accept regular assignments and other duties as assigned from the Director of Housing and Residence Education and/or the Vice-President of Student Development and Dean of Students.

QUALIFICATIONS/REQUIREMENTS:

•    Must enjoy working with students in a University/College Setting.

•    Ability to successfully perform the required responsibilities of the position.

•    Must be detail-oriented with the completion of all responsibilities.

•    Strong Computer Skills, including experience with Microsoft Office, are required.

Experience with Banner is preferred.

•    Experience with Housing Management Software is preferred. Experience with

Adirondack Solutions' The Housing Director is preferred.

•    Ability to effectively present information in verbal and written format to students,

parents, staff, and friends of the institution and effectively respond to questions from participants and colleagues.

•    Ability to solve complex problems and contend with a variety of variables in situations where limited resources exist.

•    Required Live-On

•   Availability to live on-campus and participate in an on-call rotation.

EDUCATION AND/OR EXPERIENCE:

•    1-3 years of professional-level experience in Housing and Residence Education/Housing and Residence Life in a University/College Setting. (2 years of full-time enrollment in a Master's Program will be considered 1 year of professional-level experience.)

•    A Bachelor's Degree from an accredited College or University is required. A Master's

Degree in College Student Development, Student Personnel Administration, Counseling, Business Administration, or a related field is strongly preferred.