Spa Manager bei Muckleshoot Casino Resort

WHAT'S IN IT FOR YOU

• Competitive salary starting at $73,492 - DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B) 
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO 

• Exemplifies MCR’s values and sets a great example by always demonstrating excellent guest service and professionalism through the application and guidance of the Resort Leadership Expectations. 
• Oversee all spa, pool, and fitness operations, ensuring seamless service delivery and adherence to brand standards. 
• Ensure all guest-facing and back-of-the-house areas are clean, safe in compliance with health and safety regulations. 
• Develop and implement up-selling strategies to maximize spa revenue. 
• Build strong treatment and retail offers, focused on quality and guest satisfaction. 
• Schedule staffing levels based on business needs, daily traffic, and special events (conventions, groups, VIPs).  
• Oversee usage, inventory, treatment products, and cleaning supplies, ensuring proper training and compliance. 
• Champion a culture of exceptional guest service and personalized wellness experiences. 
• Smile and regularly engage with guests and team members 
• Serve as the primary point of contact for VIP guests and high-profile clientele. 
• Innovate spa services and wellness programs to align with industry trends. 
• Monitor the condition of spa facilities, including furniture, fixtures, and décor, ensuring a pristine appearance. 
• Establish and maintain preventive maintenance and sanitation programs.  
• Develop, monitor, and manage departmental budgets, forecasts, and financial reports. 
• Drives services and retail revenue with strategic pricing, promotional initiatives, and operational efficiencies.  
• Monitor KPIs and implement strategies to improve profitability and guest satisfaction. 
• Manage spa inventory effectively and follow Muckleshoot Casino Resort purchasing standards to ensure audit compliance. 
• Ensure accurate and timely payment of payrolls, sales commissions, and/or independent contractor payments. 
• Recruit, train, and mentor a team of spa professionals, team members, and independent contractors, fostering a culture of excellence. 
• Conduct regular performance evaluations and provide coaching for growth.  Analyze competitor offerings in both casino and non-casino environments to maintain a competitive edge. 
• Cultivate partnerships with corporate clients and local businesses to grow group and membership opportunities. 
• Perform all duties assigned.  

WHAT YOU’LL BRING 

• 5 (five) years of experience as a Spa Manager in a Resort, Hotel, or Casino or similar quality, or a well-established spa brand. 
• 3 (three) years of experience in a leadership role. 
• Strong leadership and supervisory skills, with the ability to motivate and manage a team 
• Strong knowledge of spa operations, wellness trends, retail operations, and guest service excellence. 
• Luxury spa/hotel experience a plus!  

HOW YOU’LL BE SUCCESSFUL 

• Broad knowledge of hospitality industry health and safety standards. 
• Broad knowledge of and connection in the luxury market/spa space. 
• Working operational knowledge of Spa, Membership, and recreational software.  
• Skilled in using Microsoft Office Suite and applicable software. 
• Skilled in establishing credibility and rapport with operating leaders. 
• Ability to exhibit excellent communication skills, both oral and written. Read, write, and speak English fluently. 
• Ability to demonstrate extraordinary service-focused phone and conversation etiquette. 
• Ability to achieve positive results in a high-pressure, high-volume, and fast-paced work environment. 
• Ability to work well as a part of a team.