Technical Specialist 2 - Building Maintenance Zone Manager bei Metropolitan Government of Nashville & Davidson County, TN

About the Department

The Maintenance Zone Manager position provides supervision to the facility management staff and Zone supervisor(s) to ensure the successful delivery of building operations and support services for the facilities managed by General Services. Performs related duties as required and may be required to serve on call.

The men and women in Metro’s General Services Department are there to make sure the rest of government works. From ensuring that our city’s vehicles run safely and smoothly, to keeping city buildings up to par to providing printing services and more, General Services is the support that allows other Metro departments to focus and achieve their missions.

Position Duties

• Manages day to day facility operations and maintenance including supervision of staff and vendors.
• Assists the Facility Maintenance Manager in researching and implementing new processes and technology to improve operational efficiencies.
• Supervises delivery of contract services.
• Maintains excellent customer relationships and customer service orientation of the team.
• Assigns work orders for contract service providers and technicians.
• Ensures timely and quality service delivery to customers. 
• Communicates contract service findings to technicians and management to resolve problems.
• Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
• Approves completed paperwork and invoices submitted by vendors.
• Trains vendors on work order and billing procedures.
• Reviews invoices against service records.
• Maintains files on work orders, proposals, and department files.
• Monitors customers inquires and concerns through the integrated workplace management system.
• Assists technician and management with necessary information for facility inspections.
• Uses PC for work order system, email and training. 
• Assists with process and procedure training of vendors.

Minimum Qualifications

EDUCATION AND EXPERIENCE
High School Diploma or equivalent and ten (10) years of Facility Management experience including five (5) years of increasingly responsible supervisory/lead experience and/or project management experience.
 
**Additional education may be considered In lieu of some experience**

LICENSES REQUIRED:
Valid Driver License

**Selected employee must be able to pass an MNPD background check**


Candidates with accreditations earned in a foreign institute are encouraged to apply.


Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Other Qualifications

• Experience utilizing green building practices and LEED
• Experience writing, comprehending and interpreting instructions; short correspondence, routine reports and memos and ask clarifying question to ensure understanding
• Experience presenting information to large and small audiences
• Intermediate computer skills, including Microsoft Office, AutoCAD, and Integrated Workplace Management Systems or similar tracking software systems

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
 
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
 
 
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.