Description and Qualifications

The Leisure Sales Associate is accountable for fulfilling daily operations of the reservations department for Blackberry Farm, LLC properties – reservation calls, internet reservations, information and email requests, projects and assisting the department and property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Answer incoming calls, emails, and online inquiries for reservations in a professional and timely manner

• Understands the history of Blackberry Farm, LLC properties, all components of the guest experience and activities offered

• Learns all rates, policies, standard offerings, special events, blackout dates and stay minimums

• Communicates guest information, preferences & special requests to other team members & departments

• Ensures guest requests are fulfilled and expectations are met or exceeded

• Checks all reservations daily to ensure accuracy

• Enters accurate demographic information into database for marketing and direct mail projects

• Monitors website content to ensure accurate information is posted on all sites

Must comply with all company policies and procedures.

Must be able to work well with other Team Members, Managers and interact with our guests.

To perform the essential functions of this position, regular and consistent attendance is required.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent required

1-2 years’ experience in sales and/or customer service

Excellent telephone skills, typing proficiency, computer experience and strong organizational skills required

Experience in Property Management Systems preferred

LANGUAGE SKILLS

Must have excellent verbal and written communication skills

MATHEMATICAL SKILLS

Basic mathematical skills and understanding of reporting, statistics and budgets

REASONING ABILITY

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals 

Must be able to listen carefully to guest requests and execute them in a timely manner

PHYSICAL DEMANDS

Must be able to sit for long periods of time

95% computer and phone work

Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

General Office – Operations Support Center in Maryville, TN

About Blackberry

Blackberry Mountain, a Relais & Châteaux property, continues a legacy of world-renowned hospitality and unwavering dedication and appreciation for the land. Our team on the Mountain embodies a rich and diverse range of experience, knowledge and expertise. Every day on the Mountain, Southern hospitality meets outdoor lifestyle in an unparalleled hospitality and guest experience.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry Mountain is an Equal Opportunity Employer.