JOCC Operations Controller chez Qantas Group

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Play a pivotal role in coordinating our network operations at our Jetstar Operations Control Centre (JOCC)
• Enjoy the flexibility of 24/7 shift work, based at our Jetstar Head Office in Collingwood
• Take off with exclusive employee perks, including our world-class staff travel program
• Join us on a 12-month journey with a fixed-term contract until October 2026

Love travel and passionate about all things aviation? You're in the right place. At Jetstar, you get to take-off at work, and in life.

As a team, we're lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we're all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky's the limit.

Takeoff with your next opportunity

Jetstar’s Operations Delivery team are nothing less than the nerve centre of our airline. All of our team members within our Operations Delivery team play a critical role in managing the logistics, compliance and safety relating to daily movements of our aircraft, team members and passengers.

As a JOCC Operations Controller you will be responsible for coordinating network operations. You will maintain a central safety focus, balancing cost, customer and commercial outcomes, whilst ensuring the requirements of key stakeholders are not compromised. You will work to deliver network operations to schedule, anticipate and proactively respond to foreseeable network disruption with a ‘preventative’ approach and immediately triage and respond to unforeseeable network disruption.  

Reporting to the Senior Manager JOCC Operations and Customer Journey, you will be responsible for:

• Provide timely and accurate information and effectively communicate this across JOCC stakeholders.
• Monitor aircraft movements, maintaining schedule integrity around on-time performance across AU/NZ domestic and international networks
• Co-ordinate with Maintenance Operations regarding maintenance implications from off-schedule operations
• Effectively co-ordinate operational requirements during disruptions while maintaining regular communication with downline ports.
• Ensure the safety and security of all people, assets, systems and procedures engaged in or associated with the airline through compliance with Jetstar policy & procedures
• Effectively communicate with the Customer Recovery Team regarding customer recovery and customer flow during periods of disruption

Ready for your next adventure?  We’re Searching For Someone Who:

• Bachelor’s Degree qualification in Aviation / Engineering Management (advantageous)
• Minimum +2 years’ experience, knowledge and understanding of airline operations
• An understanding of relevant aviation legislation
• Demonstrated ability to deliver in demanding, time-sensitive environments
• Resilience with the ability to cope well under pressure
• Is motivated and demonstrates a proactive approach to work
• Excellent communication skills including the ability to influence at all levels
• A high degree of attention to detail
• Intermediate or above proficiency with Microsoft Office suite, specifically Excel and Word

Applications close: Sunday 28th September 2025 

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B717 and A321 Freighters, plus Jetstar Branded Airlines (JBA’s) in Singapore and Japan.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together