Boating Office Assistant bei City of Seattle, WA

About the Department

Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is providing welcoming and safe opportunities to play, learn, contemplate and build community and promote responsible stewardship of the land. We promote healthy people, a healthy environment and strong communities. Delivering excellent customer service to each visitor and participant is a core value.

Our commitment: SPR commits to Our City Values, Workplace Expectations, and Racial Equity and Social Justice as core principles that guide our work. We support and hold ourselves accountable by striving to eliminate barriers to access and provide employees with equitable opportunities for professional growth and advancement.

The Aquatics Division of Seattle Parks and Recreation encompasses 9 pools, 7 swim beaches, 7 boat ramps, and 2 boating/small craft centers. Seattle Parks and Recreation Small Craft Centers offer year-round programming in rowing, sailing, and paddling for youth and adult participants

Seattle Parks and Recreation seeks a dynamic, outgoing individual with strong people and computer skills to provide outstanding customer service to our patrons. Recreation Attendants are the face and voice of Seattle Parks and Recreation representing the Department and City of Seattle in a professional and enthusiastic manner, enforcing Department and City rules and regulations.

The Boating Office Assistant (Recreation Attendant) position will report to the Recreation Specialist.

This position will be assigned to Green Lake Small Craft Center, which operates out of a brand-new facility on the south shore of Green Lake in North Seattle.

Position Duties

Superior Customer Service:

• Greet and engage community members and visitors of all ages and diverse backgrounds including teens, young adults, people experiencing homelessness or in crisis, and all other customers, in a positive manner, in person and over the phone.
• Provide information regarding the facility, programs, events, or other activities occurring within the facility or department. Explain policies, procedures, and requirements related to class enrollment, program participation, or facility use.
• Engage customers to resolve problems and complaints, adhering to program and operations policies and procedures.

• Open and close the facility.
• Monitor users in general building and associated grounds areas to ensure compliance with rules and regulations.
• Assist in conducting safe youth and adult programs on the water by providing communications and safety support for instructional staff.

• Use a computerized database registration system to register participants for various activities and programs.
• Collect associated fees and payments in cash, check, credit cards, vouchers, and/or automated debts.
• Provide receipts, refunds, credits to customers.
• Prepare bank deposits of collected receipts. Adhere to department, city, and state policies and procedures with respect to cash handling, payment cards, and secure financial and personal information.

• Generate and retrieve reports from computerized database registration system and/or manually complete reports on admission and attendance using basic math skills.
• Open and close customer accounts, respond to requests, verify and/or change customer information for proper billing and collections; and collect payments and fees.
• Ability to learn various software supporting necessary administrative needs of the small craft center including MS Excel.

• Provide excellent communication to both internal and external customers in oral and written formats.
• Provide accurate and prompt information to colleagues, customers, and teammates.
• Work in a team environment with a "can do" attitude that is positive and welcoming. Able to work in a highly dynamic, fast past environment.

• Performs other related duties of a comparable level/type as assigned.

Minimum Qualifications

Work Environment/Physical Demands

• Required to work evenings, weekends, irregular hours, and split shifts. 
• Normally required to lift up to 50 pounds.

License, Certification and Other Requirements

• American Red Cross Multi-Media First Aid Card and CPR certification within 30 days of employment.

Desired Qualifications:

• All staff need to be safe in the regular performance of their job and prepared to assist in an emergency
• Ability to pass a 10-minute swim test
• Ability to learn and demonstrate competency in the operation of a motor powered rescue boat including obtaining a Washington State Boater’s Education certification within 30 days of employment
• Strong customer service experience including experience working in a busy environment answering multi-line phones, email correspondence, and handling in-person customers
• Administrative experience such as maintaining records, relaying messages, and filing
• Computer knowledge and experience, particularly in MS Excel, MS Word, and MS Outlook
• Experience in registration and scheduling systems
• Experience in recreation, education, or aquatics
• Experience with persons from various cultural backgrounds
• Experience in the operation of small boats which may include rowing shells, sailboats, canoes/kayaks, and/or power boats

Other Qualifications

The full salary range for this position is $25.98 - $38.91 Hourly.

Please submit the following with your online application: 

• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement. Maximum one page.
• A current resume of your educational and professional work experience. 

Who May Apply: This position is open to all candidates that meet the qualifications. Seattle Parks and Recreation values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle Parks and Recreation encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3 (Download PDF reader). A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Want to know more about Parks and Recreation? Check out our web page: Seattle Parks and Recreation - Parks | seattle.gov

SPR’s Core Competencies are:
Accountability & Action: Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making, and promoting high quality standards. 
 
Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City's commitment to workforce equity. 
 
Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information. 
 
Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City. 
 
Teamwork: Participating as an engaged member of a team to achieve group goals. Effectively working with internal and external people to complete tasks and achieve work group goals.