Senior IT & Facilities Specialist bei Lucile Packard Foundation for Children's Health

MAIN FOCUS: The Senior IT & Facilities Specialist delivers seamless onsite IT and facilities support, managing onboarding, asset lifecycles, end user devices, and AV technology in a HIPAA regulated environment to keep staff productive and secure.

LOCATION: Palo Alto, CA (onsite); the successful candidate for this role will be based in the Bay Area and will be onsite 5 days/week.

WHAT YOU'LL DO... 

Reporting to the Director of IT and Facilities, the Senior IT & Facilities Specialist provides hands-on support across workplace facilities and technology, including end user devices and applications, office technology and collaboration platforms, and audio visual, ensuring staff remain productive and secure in a HIPAA-regulated environment. This role serves as the frontline responder for technology and facilities issues, manages onboarding and asset lifecycle processes, supports internal and donor-facing events, and partners closely with the Director of IT and Facilities and the Network & Systems Engineer to deliver seamless IT and facilities operations.

This position requires a strong service orientation, technical expertise across Mac and Windows platforms, advanced knowledge of Microsoft 365, AV/event management skills, and the ability to translate security and compliance best practices into daily support operations.

The compensation range for this role is $45.67-$50.48 per hour.

YOU'LL BE RESPONSIBLE FOR...

Technical Support & Service Delivery

• Provide Tier 1 and Tier 2 support for Mac and Windows devices, Microsoft 365 apps, and communication and collaboration platforms.
• Act as the first level escalation point for technical issues unresolved by outsourced desktop support provider.
• Manage conference room technology (Zoom and Teams), hybrid meeting setups, and AV/event support.

Onboarding, Offboarding & Asset Management

• Lead IT onboarding for new hires, including device setup, account provisioning, and user orientation.
• Execute secure offboarding workflows in coordination with HR and management.
• Maintain an accurate IT asset inventory, oversee laptop deployments, and manage accessories and spares.

Compliance & Security Hygiene

• Apply HIPAA, data privacy, and InfoSec policies to protect systems and sensitive data.
• Ensure MFA, Intune compliance, encryption, and conditional access are consistently enforced.
• Promote secure collaboration and file-sharing practices across staff.

Documentation, Training & Knowledge Sharing

• Create and maintain clear user guides, knowledge base articles, and training resources.
• Provide coaching and communication to staff on secure use of technology, including responsible use of AI productivity tools.

Facilities & Event Technology

• Support facilities-related technologies, including printers, displays, and office equipment.
• Coordinate with office management and external vendors to ensure event and meeting spaces are always technology ready.

Collaboration & Continuous Improvement

• Work closely with the Director of IT and Facilities on IT and facilities initiatives.
• Partner with the Network & Systems Engineer on escalations, infrastructure improvements, and security measures.
• Identify recurring issues and propose process or tooling improvements to increase efficiency and reliability.

YOU MUST HAVE...

• 6+ years of IT support or end-user computing experience in mixed Mac/PC environments.
• Advanced proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Hands-on experience with Intune (compliance, Autopilot, baselines) and MFA enforcement.
• Experience troubleshooting AV/event and hybrid meeting technology, including Zoom.
• Experience managing IT onboarding, asset tracking, and secure device lifecycle.
• Familiarity with HIPAA and data privacy/security best practices.
• Strong communication and customer service skills with the ability to support non-technical users.
• Experience with AI productivity tools (e.g., Microsoft Copilot, ChatGPT) in enterprise settings.
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or Apple Certified.

 IT'S AN ADDED PLUS IF YOU HAVE EXPERIENCE WITH...

• Familiarity with Microsoft Purview (sensitivity labels/DLP).
• Basic scripting skills (PowerShell, Bash) for automation of repetitive tasks.
• macOS management experience (Intune or Jamf).
• Experience in nonprofit, academic, or healthcare IT environments.

YOU'LL BE SUCCESSFUL IF YOU POSSESS THE FOLLOWING...

• Technical Expertise & Continuous Learning – Stays current on IT trends and best practices.
• Service Orientation & Empathy – Provides clear, respectful, and supportive assistance.  Is able to translate technology to non-technology user.
• Problem Solving & Initiative – Anticipates issues, resolves them quickly, and improves processes.
• Adaptability – Thrives in a fast-paced environment with changing priorities.
• Communication & Collaboration – Builds strong relationships across departments and with vendors.

Working at the Foundation

WE OFFER EXCELLENT BENEFITS & PERKS, INCLUDING…

• Generous leave, including PTO, holidays, Summer Fridays, and a sabbatical (after 7 years of employment) 
• Annual bonus opportunity
• Retirement plan + employer match
• Premium Medical and Dental coverage
• FSA + dependent care FSA
• Employer-paid life insurance
• Legal services plan 
• Commuter Benefits, including CalTrain “Go Pass” Program
• 4-week paid maternity and paternity leave for new parents
• Stipend for home office and mobile phone

WE’RE DYNAMIC…

The Foundation is a dynamic organization in a rapidly changing industry. Therefore, the responsibilities associated with this position will evolve and grow in accordance with LPFCH's business needs and growth plans. More specifically, the incumbent may be required to perform additional and/or different responsibilities based on the future growth plans for the Foundation.

WE STRIVE TO EMBODY OUR CULTURAL TOUCHSTONES

• Mission-first - We can never lose sight of why we exist and exercise profound commitment to advancing child and maternal health. 
• Good of the whole - We share responsibility for overall results, think of what’s best for the team and organization, and act as responsible stewards of resources. 
• Bold and bendy - We’re unapologetically ambitious for our mission, creative, and take risks by trying new things.   
• Sweat the big stuff - We’re clear on our priorities, calibrating effort and resources to audience and impact; the higher the return, the greater the investment. 
• Make it happen - We’re focused on outcomes and prepared with ideas and solutions for every challenge. 
• Community matters - We prioritize listening to and supporting each other, not just as colleagues, but as people with varied experiences and perspectives. 

EVERYONE BELONGS HERE 

Our Foundation values the unique qualities each of us brings to our team and community.  We take pride in cultivating a workplace where every voice is heard and each of us has the opportunity to achieve our fullest potential—so that together, we can make meaningful impact on the health outcomes for children and their families.  

We are guided by the following principles: 

• Uphold integrity and professionalism in all our actions.
• Foster a welcoming and supportive culture.
• Embrace unique perspectives and contributions.
• Interact with compassion, openness, and an eagerness to learn.

 The Lucile Packard Foundation for Children's Health is an Equal Opportunity Employer.