Implementation Consultant - Emergency Networking bei Tyler Technologies

Description

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
• May consult with users to identify the proper data mapping process for the product conversion.
• Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conference.  Facilitate user group discussion on assigned module/topic.
• Expeditiously learn, understand, demonstrate, and educate clients on Tyler software applications by following the implementation methodology approach.
• Demonstrate ability to understand business processes and apply these to the product.
• Demonstrate excellent people skills and ability to build client relationships.
• Maintain a courteous, professional, and confident demeanor throughout the implementation process. 
• Work with a diverse group of people, and adapt to and work in a dynamic environment.
• Instill client confidence in the use of Tyler applications by providing effective one-on-one or group education.
• Exercise good judgment, discretion, and tact while working with clients.
• Maintain the ability to perform the functions of the application on different data platforms.
• Manage multiple tasks and deadlines simultaneously.
• Be prepared to participate, recommend, and assist other team members.
• Complete tasks with minimal to general direction.
• Demonstrate proficient knowledge of implementation processes, problem management tools and procedures.
• Demonstrate excellent partnering, communicating, and negotiating skills in order to gather client requirements and communicate effectively with the Project Managers, Development, DBA’s and Support staff.
• Maintain composure under pressure and accurately evaluate and resolve problem situations.
• Work effectively in a fast paced, team based, customer service oriented environment.
• Recognize and react appropriately to the complexity and criticality of incidents related to the implementation business function.  

Qualifications

• Bachelor’s degree, or comparable work experience.
• Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products.
• Strong problem solving and analytical skills.
• Ability to travel 5-10%
• Valid driver’s license.