Senior Assistant Community Director bei Prime Residential

Description

About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.  

Property Details: The Gateway has 1,254 units and is located in San Francisco, CA

Schedule: 9:00 am to 5:00 pm

Target Pay: $109,800 annually

Senior Assistant Community Director  

Senior Assistant Community Directors (ACDs) at Prime Residential (Prime) are responsible for maximizing property performance, maintaining operational standards, and delivering exceptional resident experiences. Reporting to the Community Director or General Manager, this role blends administrative coordination with on-site leadership, ensuring smooth daily operations, mentoring team members, and taking full operational ownership when required. 

Senior ACDs work closely with Prime’s CORE team to manage centralized processes while continuing to provide in-person support for escalated concerns, weekend move-ins, application reviews/approvals, and other onsite needs. At the Senior ACD level, responsibilities expand to include direct oversight of larger, more complex communities (600+ units), greater leadership accountability, and final decision-making authority in several operational areas. 

In addition to supervising leasing consultants, front desk staff, and make-ready specialists, Senior ACDs are equally responsible for leasing apartments, ensuring consistent execution, and stepping in for the General Manager during PTO or other absences. 

Designation Note: The Senior Assistant Community Director title applies to Prime properties with 600+ units, reflecting the increased operational complexity and leadership scope. It is intended for experienced ACDs or former Community Directors/General Managers of smaller properties. 

Who You Are:  

• Organized, adaptable, and skilled at managing multiple priorities in a fast-paced environment 
• Process-focused, with a commitment to continuous improvement, operational excellence, and team performance 
• Personable and relationship-oriented with residents, prospects, and team members 
• Financially astute with strong problem-solving and decision-making skills 
• A motivating leader who develops and inspires top performance in others 
• Goal-driven, proactive, and comfortable stepping into higher-level leadership responsibilities 
• Tech-savvy and open to change while disciplined in routine tasks 
• Career-minded, with a desire to grow within property management and assume expanded leadership roles 

What You’ll Do:  

Property & Resident Oversight 

• Manage leasing operations, occupancy goals, renewals, transfers, and resident lifecycle activities 
• Address escalated resident issues, evictions, and legal matters professionally and in compliance with regulations 
• Collaborate with the General Manager on renovation and capital planning to ensure consistent quality standards across units 
• Conduct regular community and unit inspections to maintain curb appeal, safety, and readiness 

Sales & Marketing  

• Support resident satisfaction initiatives through community engagement and proactive outreach 
• Monitor market trends and competitive communities; update market surveys regularly 
• Assist in creating and executing marketing campaigns to drive traffic and leasing activity 
• Track leasing performance against goals; recommend incentives to motivate the team 
• Train, coach, and mentor leasing associates in sales techniques and customer service 
• Conduct and lead competitive property assessments through online research, digital tours, and review of market data. 

Resident & Prospect Support 

• Provide in-person assistance for escalated concerns, application approvals, and weekend/after-hours move-ins 
• Respond promptly and professionally to resident and prospect inquiries via phone, email, and in person 
• Accept and route service requests; follow up to ensure completion and resident satisfaction 
• Organize and participate in resident events and relationship-building activities 
• Support move-in/move-out processes, inspections, and related documentation 
• Ensure the office, clubhouse, model, and vacant units are clean, organized, and market-ready 

Financial & Administrative Support 

• Partner with the CORE team to ensure accurate and timely payables, monthly financial reporting, and resident account updates 
• Maintain accurate on-site records in property management systems in coordination with CORE processes 
• Communicate regularly with CORE to resolve account questions, applications, and other centralized support needs 

Team Leadership & Decision-Making  

• Supervise leasing staff, front desk team, and make-ready specialists 
• Provide coaching, performance feedback, and accountability for team standards 
• Make final decisions on staffing, pricing, renovations, and legal matters, in collaboration with the General Manager 
• Lead or participate in corrective action processes when necessary 
• Recruit, train, and develop team members for future growth opportunities 

Operational Excellence 

• Monitor occupancy, exposure, and leasing reports; recommend adjustments to meet performance targets 
• Ensure lease documents are accurate, complete, and compliant with policy 
• Maintain compliance with Fair Housing, landlord/tenant, and employment laws, as well as company policies 
• Drive consistent standards for community inspections, safety, and risk management 

Requirements

What you’ll need:  

• Bachelor’s degree or equivalent experience preferred 
• Minimum 3 years of property management experience with progressive responsibilities; Senior ACD requires proven ACD-level experience or prior General Manager/Community Director experience at a smaller property 
• At least 2 years in a supervisory or team leadership role 
• Strong knowledge of Fair Housing, landlord/tenant, and employment regulations applicable to the state/city where the property is located 
• Proficiency in MS Office; experience with RealPage or other property management software preferred 
• Strong financial, analytical, and communication skills 
• Ability to work independently and collaboratively in a team environment 
• Valid driver’s license for operating community vehicles and/or leasing golf carts 

Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.