CUSTOMER SUPPORT MGR bei Sytech, Inc., Precision Metal Fabrication and Finish

Description

Customer Service Manager

Job Description

Sytech is a Precision Metal Fabrication company. The Customer Service Manager position is responsible for the critical coordination with customers developing comprehensive project plans including release schedules, milestones, and regular updated deliverables. Assist with Estimating when needed. We require this individual to be flexible and willing to always keep the external customers’ needs in mind; while maintaining Quality of Workmanship, Safety, Accountability, and Teamwork, which is vital to our mission.

Responsibilities include but not limited to:

· Manage project implementation and delivery to ensure customer satisfaction.

· Manage project activities to meet business goals.

· Track and monitor project execution to make sure that the customer requirements are met.

· Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution.

· Develop process improvements to meet customer needs.

· Improve customer relationship by providing timely and accurate responses to their inquiries.

· Validate project plan and schedule to incorporate any changes requested by customers.

· Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase.

· Inform project status, schedule and key issues to customers and management on regular basis.

· Perform negotiations on project activities with customers when required.

· Maintain and update a database of project related documents.

· Inform management of customer needs and business opportunities.

· Adjust the billing rates and estimations according to company’s policy.

· Assist with Estimating when needed. 

· Other duties as assigned by the Vice President.

Skills/Knowledge/Abilities

· 3 years of Customer Service and Project Coordination experience or related experience.

· 3 years’ experience in business, manufacturing, materials science or related field required.

· Associate’s degree preferred.

· Working knowledge of ISO 9001 requirements desirable.

· Advanced Microsoft Office Suite 

· Detail oriented and organized with strong written and oral communication skills.

· Excellent interpersonal skills. 

· Ability to multi-task.

· Strong analytical skills.

Physical Demands

· Frequently required to walk, sit, stand, type. 

· Occasional lifting and/or pushing of carts with product to other workstations or shipping.

· Frequently required to reach with hands and arms.

Culture/Expectations: 

All employees are expected to understand and maintain the core values of Sytech. The Core Values of Sytech are VITAL to the mission and to the future growth and the quality of the products that we manufacture. 

All positions vary in assignment based on the current needs of the business. Lots of potential for cross training. All individuals must be willing and able to be moved throughout the shop to contribute to the success of achieving each day’s goals.

Employees are always expected to act in a safe manner and ensure that those around them do not put themselves or others at risk. Safety is everyone’s responsibility. At ALL times working safely is a condition of employment.

All employees are expected to interact with other members of the organization in a professional and respectful manner with the goal of producing on-time and quality work being the highest priority. Friendly interpersonal relationships are encouraged, but performance and quality, focus and productivity are required.

All employees must maintain a professional attitude and approach to issues within the company, their own department, and other departments with which they interact.

This job description is not meant to be all inclusive of duties. Others can and will be assigned.

Annual Salary - Full time on site

$70,000 - $84,000

Bi-weekly payroll periods

Benefits

Medical, Dental and Vision with premium sharing

EAP

401-K with up to a 4% Match

Life and AD& D Insurance of $50,000 with additional Voluntary benefits available

2 week of PTO after a year

Sick leave is based on WA leave policy.

6 paid holidays

Requirements

Skills/Knowledge/Abilities

· 5 years of Customer Service and Project Coordination experience or related experience in manufacturing.

· 3 years’ experience in business, manufacturing, materials science or related field required.

· Associate’s degree preferred.

· Working knowledge of ISO 9001 requirements desirable.

· Advanced Microsoft Office Suite 

· Detail oriented and organized with strong written and oral communication skills.

· Excellent interpersonal skills. 

· Ability to multi-task with excellent time management skills

· Strong analytical skills.

Physical Demands

· Frequently required to walk, sit, stand, type. 

· Occasional lifting and/or pushing of carts with product to other workstations or shipping.

· Frequently required to reach with hands and arms.

Culture/Expectations: 

All employees are expected to understand and maintain the core values of Sytech. The Core Values of Sytech are VITAL to the mission and to the future growth and the quality of the products that we manufacture. 

All positions vary in assignment based on the current needs of the business. Lots of potential for cross training. All individuals must be willing and able to be moved throughout the shop to contribute to the success of achieving each day’s goals.

Employees are always expected to act in a safe manner and ensure that those around them do not put themselves or others at risk. Safety is everyone’s responsibility. At ALL times working safely is a condition of employment.

All employees are expected to interact with other members of the organization in a professional and respectful manner with the goal of producing on-time and quality work being the highest priority. Friendly interpersonal relationships are encouraged, but performance and quality, focus and productivity are required.

All employees must maintain a professional attitude and approach to issues within the company, their own department, and other departments with which they interact.

This job description is not meant to be all inclusive of duties. Others can and will be assigned.