Department Support Manager bei Pieper Veterinary

Description

Are you an organized, service-oriented professional with a passion for supporting teams and improving operations?  If so, Pieper Veterinary invites you to bring your enthusiasm to our team at Pieper Memorial Veterinary Center, a VECCS Level I Facility in Middletown, CT.  We are looking for a Department Support Manager to join our hospital’s leadership support team and play a key role in strengthening department operations across the organization.
 

Our vision is a simple one, to make the community and the animals and people in it happier and healthier. If those values mean something to you, we invite you to check us out.

What to Expect:

• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your goals.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit.  We also promote an environment of inclusivity so that everyone feels welcome.
• Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery, and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians.  With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.

About You:
Pieper Memorial Veterinary Center is seeking a dedicated and skilled Department Support Manager to work in partnership with the hospital’s Department and Directors to provide consistent administrative, human resource, scheduling, and staff management support. This role is designed to strengthen department operations by assisting managers in the daily oversight of people and processes, ensuring smooth workflows, and helping to implement hospital-wide policies and initiatives. The Department Support Manager may also lead special projects assigned by Directors to advance hospital priorities.

The ideal candidate is a collaborative team player who actively supports and enhances the work of department managers. They are highly detail-oriented, with strong follow-through on tasks and projects, and can maintain confidentiality while handling sensitive staff matters with professionalism. Flexibility and adaptability are essential, as this role requires responding to evolving hospital and departmental needs. A proactive problem-solver, the candidate brings a supportive, service-oriented mindset and demonstrates the ability to effectively organize, coordinate, and lead projects through to successful completion.

Key Responsibilities: 

• Partner with Department Managers to assist with staff scheduling, coverage coordination, and time-off approvals to ensure adequate department staffing.
• Provide support in onboarding, training coordination, and employee documentation in alignment with HR and hospital standards.
• Assist managers in monitoring staff compliance with hospital policies, performance expectations, and credentialing/training requirements.
• Help prepare and maintain administrative records, reports, and departmental communications.
• Serve as a liaison between managers, staff, and Directors to promote consistency and alignment across departments.
• Support managers in employee engagement initiatives, coaching conversations, and follow-up documentation.
• Assist with department meetings, including preparing agendas, capturing notes, and following up on action items.
• Contribute to process improvement by identifying opportunities for efficiency and consistency in scheduling, communications, and administrative workflows.
• Lead and coordinate special projects assigned by Directors, ensuring timely execution, communication, and successful outcomes.
• Provide backup leadership support to managers during absences as assigned.

Anticipated Schedule:
This is a Full-Time position.  
Weekends and Holidays are required.

Compensation:

Pay range starts at $70,000-$80,000 based on experience.

What's in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with strong employer match
• Up to 75% employee pet care discount
• Annual uniform allowance
• Team Building

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements

• Bachelor’s degree in business administration, healthcare management, or related field preferred; equivalent experience considered.
• 3+ years of experience in healthcare administration, office management, or people operations preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills to foster collaboration across departments.
• Experience with scheduling systems, HRIS, and Microsoft Office/Google Suite.
• Knowledge of HR processes and best practices in staff management is strongly preferred.
• Must be 18 years or older to apply.