Public Safety Dispatcher - Recruit bei City of Sugar Land, TX

About the Department

The City of Sugar Land is seeking a full-time Dispatcher - Recruit in the Public Safety Dispatch Department.

 
Why Should You Join Our Team? 
Our trailblazing culture focuses on our employees, our citizens and the services we provide to our community. We are a data-driven and innovative full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our Dispatch Recruits a starting salary of $25.86, with a step plan increase each work anniversary. We also offer great benefits and perks available on your first day of employment, including: City-subsidized health benefits; life and disability insurance; a variety of voluntary benefits;  a robust pension plan with TMRS to set you up for a fulfilling retirement; a down-to-earth casual environment and dress code; and a positive team-oriented culture stemming from a long-term commitment to innovation and inclusion. 

Benefits At-A-Glance:

• City-subsidized Medical and Dental Insurance with a variety of plan options;
• City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability;
• Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield; 
• 9 paid holidays and up to 3 floating holidays to use at your discretion; 
• A generous vacation package with accruals starting on day 1;  
• Paid sick leave; 
• Paid Parental Leave;
• A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City; 
• You won’t contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan; 
• Longevity pay for each month of service after your first 13 months of employment;
• On-site Wellness facilities and programming (mind, body spirit & financial preparedness); and
• Access to multiple mental health benefits and resources, including a robust EAP…

 If we have your attention… Please. Continue. Reading!

Our City Mission: WE ARE TRAILBLAZERS! Relentless in Our Pursuit of Good so that Our Employees, Residents, and Businesses Can Enjoy a Life Better than They Can Even Imagine.

Our Employee Values: Our values ignite passion, drive, and a sense of purpose, fostering a thriving and successful organizational culture!

Bold: We encourage each other to be bold in our ideas, decisions, and actions. We embrace innovation and take risks to drive progress.

Loyal: We are loyal to each other, the City and our Mission and Vision. We support each other to foster a cohesive and collaborative work environment. We celebrate our successes and address the challenges facing us, together.

Adaptable: We are resilient because we adapt to changing landscapes and market dynamics. We are flexible and understand the need for work-life balance. We embrace new technologies and evolving trends.

Zealous: We are committed to excellence in all endeavors. We encourage each other to strive for the highest standards of public service, quality, and performance. We hold ourselves, and each other, accountable for our words and actions.

Empowered: We are empowered with the necessary resources, opportunities, and responsibilities to excel in our roles. We seek out opportunities for development and growth, and help others do the same. We are inclusive, we embrace our differences and recognize the strength that comes from different perspectives and experiences. 

We are TrailBLAZErs!

About the City of Sugar Land
The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. And our citizens agree—the most recent Citizen Satisfaction Survey told us that 95% of our residents love calling Sugar Land home and 10% say that nothing would make their lives better than it already is, but we look to the future and work hard to make our community and the world better than we can even imagine. 

Position Duties

Are we the right fit for YOU? 

Ask yourself: Do you enjoy working with people? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you embrace change? Do you enjoy working in a professional AND casual environment? Are you an advocate of team-work? If so, please consider applying for the Dispatcher - Recruit position today!  

In this position your work is performed in accordance with policy and procedural directives of the agency and under the direction of a Public Safety Dispatch Shift Supervisor.  The purpose of this position is to respond to complaints and emergency situations within the City limits and extra territorial jurisdiction.  This is accomplished by assisting citizens in need of both emergency and non-emergency services.  Duties include providing Police and Fire dispatch, operating State and Nationwide computer systems, maintaining records, logs and filing systems, and interfacing with other City employees and citizens.

 As a Dispatcher Recruit, you will:

• Assists citizens in need by gathering information using multi-channel phone systems, TDD and other communications equipment, answering 911 and non-emergency phone calls for Police, Fire, EMS and others, using the CAD system to enter and retrieve information, processing and forwarding calls as required using computer and phone systems.
• Provides Police and Fire dispatch services by maintaining radio communications, broadcasting gathered information to Police and Fire personnel based on needs of the request for service.
• Verifies records and relays information from Police and Fire personnel in the computer system and other records.
• Operates State and Nationwide computer systems, including SETCIC, TLETS and NLETS, by maintaining and retrieving information in the database.
• Maintains records, logs and filing systems as required by departmental policy, law, or other rule or directive.
• Serves as a communication link in Emergency Management events such as natural disasters, etc.
• Receives entry-level training in Telecommunications operations and procedures.
• Regular on-site attendance is an essential function of this position. 
• Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.
• Stay abreast of, and comply with, all City and departmental policies and procedures.   
• Performs other duties and responsibilities as are necessary for the efficient operation of the division and/or shift as defined by the lead dispatcher on duty, Public Safety Dispatch Shift Supervisor, or other superior officer.

Minimum Qualifications

Formal Education:

• High school graduate, GED or equivalent

Relatable Work Experience:

• 1 year experience in a heavy customer service and/or dispatching environment that would include multi-tasking, or 4 years of military service with an honorable discharge is preferred.

Training (License and/or Certification):

• Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment.  Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.

Other Qualifications

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.