Patient Access Associate -PT bei Magruder Hospital

Improving Lives Together

Magruder Hospital offers competitive wages with a comprehensive benefit package available to both full-time and part-time employees. We provide a full health plan and generous time off that includes Holidays, Vacation, Sick, Personal, and even your Birthday!  Our culture and family friendly work environment truly set us apart- apply today for an opportunity to join our team and help serve this great community!

To ensure that patients are registered in a timely manner and that demographics and insurance have been verified and updated.  The registrar will also check medical necessity when needed, make sure the consent is signed, the privacy policy is given and appropriate information is scanned into the system.  

• Accurately collects demographic and medical information in detail from patients and/or medical professionals to ensure complete and hassle free care of our patients. Checks patients in the Cerner system and upon discharge checks the patients out in a timely manner.
• Communicates with oncology nursing staff reporting no shows and then follows up with the patient to reschedule.
• Communicates with Central Scheduling of radiology testing that needs to be scheduled for a patient.
• Performs pre-visit or post visit phone calls for Oncology and surgery patients.
• Maintains a registration accuracy rate acceptable to department goal.
• Completes the Medicare questionnaires, Medicare important message and distributes proper letters and literature to Obtains proper authorization and consent forms to treat patients. Including but not limited to the First report of injury for BWC and accident information for Medicare patients. patients and other hospital personnel.
• Accurately obtains patients insurance information for billing purposes and verifies eligibility.
• Effectively uses AIDET while registering patients verifying the patients understanding of the next step of their visit and where they will be going ensuring timeliness and creating a smooth flow.
• Informs Director of departmental or patient issues so they can be resolved in a timely, productive manner

• Professionally acts as a liaison between patients, hospital personnel, and physicians while focusing on customer service and a professional work environment.
• Attends monthly Registration meetings. Attends Oncology or Surgery department meetings as needed to stay informed while supporting that department for registration.
• Verifies and scans appropriate documentation for patient visits.
• Monitors the entrance/lobby (emergency room, Outpatient Registration, Clinic and/or Surgery) entrance and immediately acknowledges anyone entering and provides assistance for their needs.
• Accurately verifies physician orders for outpatient treatments making sure each order is dated within one year of expiration, has a diagnosis and is signed.
• Effectively and consistently uses computer software to verify medical necessity for outpatient testing.
• Effectively uses telephone and written skills with patients, legal guardians, and other medical professionals.
• Consistently refers self-pay/uninsured patients to Financial Counseling and provides the Patient Billing brochure along with HCAP application.
• Ensures pre-registrations are completed in a timely manner to meet preset goals.
• Consistently verifies patients have received the hospital’s Notice of Privacy Practices.
• Notifies emergency department nurse of patient that presents with VA benefits, No ID, Paramount Insurance and BWC drug screen.
• Notifies the house supervisor if a patient has not been triaged in a timely manner.
• Verifies the patient understanding while ensuring timeliness to the appropriate hospital department, creating a smooth flow.
• Monitors patient volumes in the outpatient lobby and consistently calls for assistance if there are five or more patients signed in or waiting.
• Performs a variety of clerical and customer service supportive task.