Front Office Manager bei Crowne Plaza Pittsburgh South

Description

The Crowne Plaza Pittsburgh South is looking for a Front Office Manager to help our team provide excellent service to our guests.  

The Front Office Manager oversees all operations of the Front Office, while partnering effectively with other departments to ensure the highest degree of customer satisfaction is achieved, as specified by the Hotel's Brand Standards. The Front Office Manager provides supervisory guidance, reinforces training, and initiates disciplinary action when needed.

 

Who we are:

The Crowne Plaza is the South Hills’ only Full-Service hotel, featuring multiple ballrooms and meeting rooms, along with a restaurant. The hotel is managed by Prospera Hospitality, a proud to be Pittsburgh based hotel management company with over 20 years of experience managing hotels, restaurants, and convention centers.

What You’ll Do:

• Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, department management, policy and procedure implementation and enforcement.
• Monitor and develop team member performance, scheduling, conducting counseling, and evaluations and delivering recognition rewards.
• Assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Ensure compliance with Company/Brand standards.
• Meet and greet guests and respond to guest inquiries, requests, and issues in a timely manner to resolve guest concerns.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies and knowledge of the local area and events.
• Recruit, interview, and train new team members.

A successful candidate must be able to work and cover all shifts when necessary. 

What You’ll Receive:

• This position will start in the $46,000-$51,000 pay range
• Healthcare benefits are available, along with employer paid disability and life insurance.
• Paid time off, including vacation, sick days, and holidays will be provided.
• Crowne Plaza employees can participate in the IHG travel program, offering employee discounted rates      at IHG company hotels around the world.

Requirements

• Strong customer service skills
• Previous experience in front desk operations
• Ability to provide exceptional guest services

Preferred

• Hotel Experience - 3 years
• Hotel & Accommodations Guest Relations Staff - 3 years
• Hospitality management experience - 2 years