VP Operations bei undefined

Location: US-GA- Atlanta (Hybrid- Sandy Springs)

FLSA: Exempt

Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Scope and Responsibilities:

The VP of Operations will lead operational initiatives in support of business imperatives to drive revenue, growth, and customer satisfaction. Operating initiatives will include but are not limited to business-to-business initiatives, continuous improvement, claims and call centers, escalation, training, workforce management, vendor management, and metrics/reporting.

The VP of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization. The role will be responsible for leading a team to work with key internal stakeholders to understand business requirements, provide technical consultation, manage expectations, and execute deliverables based on project commitments. A strong people leader is needed as well to coach, develop, and mentor talent to ensure a healthy environment. The professional must be able to manage in-office and remote employees with several of their team members operating as virtual. The company has experienced tremendous growth, and this leader will be a key executive in driving the next evolution of the organization as the business continues its growth evolution.

Specific Responsibilities

• Leads a team of operational and technical talent to execute business imperatives effectively and efficiently.
• Sets strategic and tactical priorities that align with business objectives and approved Annual Operating Plan (AOP).
• Recommend operational improvements for already designed and implemented solutions.
• Demonstrates a deep understanding of critical business issues and requirements and recommends technology solutions that provide a competitive advantage.
• Interfaces effectively with external customers.
• Establishes, implements, and communicates the strategic direction of the organization's operations division.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Collaborates with other divisions and departments to carry out the organization's goals and objectives.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Leads teams to ensure customers' Service Level Objectives are met monthly.
• Ensures that departmental decisions and project plans for staffing requirements & deployment pertaining to the claims department or call center department are appropriate and adequate.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Establishes management-level relationships with all internal teams to define and ensure service delivery meets service-level requirements and resolves service delivery issues across the organization.
• Identifies technologies and outsourcing providers that can be used to improve customer service levels.
• Accountable for managing the transition to new technology and outsourcing vendor(s) to improve quality, operational efficiency, and reduce cost.
• Identifies solutions and associated capacity planning to ensure alignment with the company's stated vision and goals.
• Presents periodic performance reports and metrics to the Chief Operating Officer and other Executive leadership.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Drives change – and also changes management when required – with a focus on continuous improvement.

Key Selection Criteria:

• Bachelor's or Master's degree in Business, Information Technology, or related field. 
• Demonstrated success in a senior leadership role in financial services operations. 
• Demonstrated experience leading a team of 100+ FTE and developing people. 
• Should have strong knowledge of operations in a tech-enabled financial services environment. 
• Strong leadership skills; ability to lead and build a diverse team to create and execute solutions. 
• Demonstrated ability to work in a fast-paced, entrepreneurial environment. 
• Experience operating in a B2B or B2B2C environment is a plus. 
• Strong Customer Interface and Internally-facing skillsets are imperative. 

Position Specification:

• Ability to work effectively across functions within the organization. 
• Ability to analyze, assess, and use data to create impact for a commercial organization. 
• Demonstrated experience leading and delivering complex, enterprise-wide projects. 
• Experience in providing strategic leadership using analytics and a balanced approach to deliver creative and compelling industry-leading solutions. 

Personal / Professional Attributes:

• Excellent leadership communication, gravitas, and executive presence.
• Strong business acumen, customer focus, and ability to translate new technology into business value.
• Effectively demonstrates the ability to deliver on complex situations or problems without guidance or supervision.
• Must demonstrate a strong bias to action and adaptability in a fast-paced culture.
• Creative and collaborative problem-solving capability.
• Highly Analytical. Strong in Process and Technology.
• Consistently makes timely decisions even in the face of complexity, balancing systematic analysis with decisiveness.
• Coach, mentor, and develop teams for succession and growth.
• Must be entrepreneurial and creative.
• Work effectively and efficiently in a middle-market company & high-growth environment.
• Big company mentality will not fit well with fellow executives – this role is both strategic & tactical.
• Strong "get it done" work ethic.
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:        

• Medical, Dental, and Vision Insurance         
• Flexible Spending Account
• Health Savings Account 
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More! 

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.