Mortgage Quality Specialist bei None

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting with functions in the Mortgage Servicing department, including but not limited to quality loan reviews, tracking of recorded mortgages and final title policies, and preparing files for audit with FHLB, Fannie Mae, internal auditors, etc. Provides exceptional service by assisting Credit Union members, coworkers, and outside vendors.

Essential Responsibilities 

• Reviews closed mortgage files for completeness and accurateness.
• Reviews executed mortgage closing documents and follows up with title companies or Mortgage staff as needed to ensure all necessary documents have been completed and signed correctly.
• Electronic Recording of Mortgage documents and updating tracking within the Core System.
• Creates and file new mortgage loan folders.
• Reviews monthly mortgage maintenance reports to verify changes that were executed on the mortgage in the Core System have the proper documentation for the changes completed.
• Coordinates the tracking of recorded mortgages and final title policies/letter reports to ensure adequate lien position. This includes following up and communicating with title companies to request final title reports and ensure delivery of these documents in a timely manner.
• Assists with exporting of completed mortgage loan files into the Document Imaging program. Provides quick and efficient service in person, email and by telephone.
• Works with outside vendors on audit requests, including, but not limited to FHLB, Fannie Mae, ARCH MI, Equifax, and Wipfli.
• Gathering of needed documentation for internal auditors and outside vendors on audit requests, including, but not limited to NCUA/State, FHLB, Fannie Mae, ARCH MI, and Wipfli as assigned by supervisor.
• Researches and follows up on  pre-closing and post-closing audit findings. 
• Documenting and tracking of audit findings along with submission of final audit reports to the Mortgage Leadership team.
• Secondary Market Reporting 
  • Responsible for daily investor reporting activities, including the accurate and timely submission of loan data to secondary market investors.
  • Monitor and validate reporting accuracy.
  • Collaboration with other departments to reconcile submissions and ensure funds are properly allocated and reported.
• Works with the Mortgage Lenders, Underwriters, Mortgage Processing, Mortgage Lending Supervisors, Mortgage Processing Supervisor and VP of Mortgage Lending on audit findings. 
• Performs other duties as assigned to assist others in completing tasks and work assignments.
• Responsible for projects assigned by the Mortgage Servicing Supervisor, VP of Mortgage Lending or other management team members. 
• May cross train in the Mortgage Servicing Specialist’s job duties and functions and provide back up to that area as needed. 
• Assists all areas of the Mortgage Department with mailing of documents to members. This will include the annual tax escrow in December and annual escrow analysis mailings in February.
• Performs miscellaneous duties as requested by Supervisor.
• Actively attends meetings and training sessions to remain up to date and be responsible for policies, regulations, procedures, products, and legal requirements, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies and regulations.

Necessary Experience and Qualifications

• Ability to read, write, and comprehend detailed and often technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education, coupled with some technical school or college training. 
• Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system, Nautilus, Encompass, Microsoft Office, and e-mail), fax machine, and adding machine normally acquired through a basic course or three to six months of on-the-job experience.  
• Working knowledge of the products, services, and procedures needed to process transactions as normally acquired through a year or more of on-the-job experience, at least one of which is with the Credit Union.  
• Ability to concentrate and pay close attention to detail for over ninety percent of work time.  Must be able to closely examine documentation.  Requires a high degree of accuracy.
• Analytical ability necessary to research and resolve complex issues, by reading and understanding detailed reports, technical materials, and/or regulatory requirements and utilizing this information to recommend and/or make strong business decisions.
• Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members, employees, and vendors in stressful situations.  Requires communication/listening skills necessary to effectively obtain necessary information to make appropriate and effective decisions. Develops motivation, delegation, and basic disciplinary skills.
• Ability to project a professional image and practice professionalism in a financial environment.

Work Environment and Physical Requirements

• Fast paces office environment with moderate level of noise
• Frequent use of telephone, copier, computer, fax machine and other office machines
• Prolonged sitting or standing
• Frequent mental and visual concentration
• Minimal lifting of up to 25 pounds

NOTE: This job has the potential to be hybrid, contingent upon supervisor approval. Approval will be based on the Work from Home Policy requirements as well as the department needs.

The above statements are intended to describe the general nature and level of the work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.