Sr. Technical Business Analyst - Hybrid bei DMV IT Service LLC

Job Role: Technical Business Analyst
Location: New York, NY
Employment Type: Full-time / Contract

About Us
DMV IT Service LLC, founded in 2020, is a trusted IT consulting firm specializing in IT infrastructure optimization, cybersecurity, networking, application development, and staffing solutions. We partner with clients to achieve technology goals through expert guidance, workforce support, and innovative solutions. With a client-focused approach, we also provide online training and job placements, ensuring long-term IT success.

Job Purpose
As a Technical Business Analyst, you will serve as the bridge between business stakeholders and technical teams, ensuring clean energy initiatives are translated into scalable, high-quality software solutions. This role directly supports the development and reporting of clean energy programs while aligning with regulatory requirements and public service commission expectations.

Requirements

• Act as a liaison between business users and technical teams to ensure accurate and timely delivery of program enhancements.
• Facilitate user requirement workshops and translate business needs into clear, actionable technical specifications.
• Collaborate with Product Owners, developers, and QA teams to guide solutions from concept through deployment.
• Analyze and document business requirements, user stories, and acceptance criteria.
• Organize and prioritize user stories for Agile development sprints.
• Support testing efforts by creating test plans, test scripts, and logging defects.
• Prepare system documentation, including process flows, customer journey maps, and business process models.
• Conduct user research, experience mapping, wireframing, and usability testing.
• Apply critical thinking to diagnose and resolve complex system and process issues.
• Engage with stakeholders to ensure alignment and transparency throughout the lifecycle.
• Continuously learn and adapt to new technologies and tools to support evolving program needs.

Required Qualifications

• Proven experience as a Business Analyst in Agile/Scrum environments.
• Strong attention to detail with a focus on delivering high-quality results.
• Excellent oral and written communication skills.
• Ability to facilitate meetings and decompose complex business processes.
• Proficiency in documenting business requirements and translating them into technical specifications.
• Experience designing, managing, testing, or improving software systems.
• Strong experience with Azure DevOps (or similar tools such as JIRA).
• Ability to organize work, write technical user stories, and manage Agile sprints.
• Certifications such as PMP, CPM, or Scrum/Agile highly desirable.
• Ability to summarize technical concepts and communicate them clearly to non-technical stakeholders.

Technical Skills (Must Have)

• Agile methodology and Scrum practices.
• User Acceptance Testing (UAT): develop test plans, test cases, and scripts.
• Testing and troubleshooting.
• Data-driven decision making.
• Salesforce Reports.
• Project management tools (Azure DevOps, JIRA, or similar).
• Business process documentation and workflows.
• Strong collaboration skills in multi-disciplinary teams.

Nice To Have

• Agile Scrum certification.
• Experience with Salesforce Testing.
• Knowledge of and work experience with energy efficiency or demand-side management initiatives.
• Experience as a Business Analyst in Salesforce environments.
• QA Testing background.
• PMP, CPM, or Agile certifications.