Multifunctional Cargo Agent bei Worldwide Flight Services
Worldwide Flight Services · Newcastle, Vereinigtes Königreich · Onsite
- Professional
- Optionales Büro in Newcastle
Are you experienced in handling freight and cargo operations?
Are you known for your reliability, hard work and commitment to teamwork and integrity?
Do you prioritise putting the customer first in all aspects of your work?
Are you known for your reliability, hard work and commitment to teamwork and integrity?
Do you prioritise putting the customer first in all aspects of your work?
WFS is looking for a Multifunctional Cargo Agent in Newcastle to support the daily cargo operation at a small regional site. In this multi-functional role, you will be expected to support both office and warehouse, recognising and prioritising which area to assist. You will have full oversight of cargo while adhering to strict security and safety regulations.
Applying for this position means you are ready to take the next step in your career and contribute to a dynamic and fast-paced environment and become part of our dedicated team at the forefront of the cargo industry.
Your main responsibilities on a day to day basis will be:-
- Manage the customer reception.
- Data input into WFS and customer airline systems.
- Handle customer email and telephone calls, resolving or escalating when needed.
- Process inbound and outbound flights and trucks.
- Accurate and compliant completion of flight files.
- Dangerous Goods acceptance checks.
- AVI acceptance checks.
- Support warehouse when required, load and offload vehicles, use of HHT’s.
- ULD break and build.
- Forklift driving.
- X-ray screening.
To be successful in this role you will need:-
- Air cargo experience is desirable.
- Customer service experience.
- Ability to multitask and remain calm under pressure.
- Administrative and organizational skills.
- Ability to adapt to changing priorities.
- Forklift experience desirable.
- 5 year full working history and eligibility to work in the UK.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values
Safety
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
