IT Administrative Assistant bei Wilkins Miller

Description

The Information Technology Assistant supports the IT Director and team with both administrative and operational tasks. The role includes coordinating communications, managing helpdesk activity, maintaining technology resources and records, and assisting with training, onboarding, and vendor relations to ensure the smooth day-to-day operation of the firm’s IT function. 

Requirements

Responsibilities include but not limited to:

· Receive and dispatch calls from internal and external clients for technical assistance.

· Prepare and monitor helpdesk tickets, following up with technicians to ensure timely resolution within 24 hours.

· Respond to client emails, gather feedback, and follow up to confirm issues are resolved.

· Follow up with clients on past due invoices to ensure timely payment.

· Maintain inventory of technology assets and assist with ordering supplies.

· Support IT licensing, cybersecurity initiatives, and general technology training for staff.

· Maintain community space IT equipment through regular updates and troubleshooting.

· Act as liaison between IT, vendors, and external service providers. 

· Maintain office security database and client database, supporting business development initiatives.

· Track daily IT hours and ensure weekly reporting accuracy.

· Coordinate calendars for IT leadership and provide meeting reminders.

· Assist with IT tasks for new employee onboarding and staff training. 

· Coordinate quarterly performance-based incentives for the IT team.

· Transcribe notes from IT meetings and assist with expense entry related to client billing.

· Provide general clerical and administrative support such as correspondence, record keeping, and scheduling. 

· Serve as back-up support in other areas of the firm, as needed. 

Skills and Qualifications:

· Proficiency in Microsoft Word and Excel.

· Must be in good financial standing with creditors.