Member Services Coordinator - Front Desk and Fitness Desk bei St. Louis Jewish Community Center

Description

Summary

The Member Services Coordinator is responsible for providing outstanding customer service to members and guests, ensuring a welcoming and positive experience. This role supports membership sales and retention, manages front-desk operations, directs guests, and acts as an informational resource for all inquiries. 

The Member Services Coordinator serves as a key liaison between members and the organization, promoting programs, services, and events to maximize member satisfaction and engagement.

Responsibilities

· Role model the values of the Jewish Community Center.

· Be a champion for the J by providing radical hospitality. Greet members, guests, and visitors warmly and professionally. Efficiently check members in and assist as needed.

· Answer inquiries promptly and accurately. Provide guidance on programs, classes, developing in-depth knowledge of agency offerings and core activities.

· Ability to troubleshoot and resolve member issues, such as updating payment methods or account information.

· Support revenue growth by promoting membership benefits, programs, events, and day passes, and by referring guests to the Sales Team.

· Take ownership of Front Desk lobby, vestibule, café and surrounding areas by always keeping them clean and orderly. Ensure a clean and welcoming facility by maintaining workspace, floor, and equipment cleanliness, fold and stock towels for member use.

· Assist in other departments if necessary.

· Enforce facility policies and procedures to maintain safety and a positive environment. Remain knowledgeable and follow all J procedures regarding accidents, emergencies, and incidents.

· Collaborate with program and facility staff to meet member needs, report concerns to department management.

· Support special events and membership campaigns as needed.

· Effectively multitask in a busy environment, balancing responsibilities such as answering phones and assisting members simultaneously.

· Train and mentor front-desk or customer service team members.

· Ensure coverage by being present and timely for scheduled hours. You are responsible for your shift.  If you are unable to work, you must provide management advance notice and find replacement to work the shift.

· Strong collaboration with other departments and peers.

· Perform other related duties as assigned.

Requirements

• Current CPR for the Professional Rescuer, First Aid, and AED certifications required (training provided if not currently certified).
• 1-2 years of customer service
• Excellent interpersonal, communication, and conflict-resolution skills.
• Proficient computer skills, including Microsoft Office and membership databases.
• Ability to multitask and work in a fast-paced environment
• Willingness to work flexible hours, including evenings or weekends as required.
• Ability to sit or stand for extended periods of time.
• Proficiency in operating general office equipment (computer, copier, ID camera, fax, printer, switchboard phone).
• Ability to independently apply and carry out policies and procedures within assigned responsibilities.
• Physical ability to stand for long periods, sit at a desk, walk throughout the facility, stoop/bend, reach, talk, hear, and lift or move up to 50 pounds.