Service Desk (Service Desk 3) bei Crusoe

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role:

Crusoe Cloud is seeking a Service Desk III to join our Tulsa office. In this role, you’ll handle escalated support requests, resolve complex technical issues, and ensure reliable IT services for the organization.

What You'll Be Working On:

• Manage and troubleshoot a variety of technical issues related to networks, infrastructure, and SaaS applications in a fast-paced warehouse environment.

• Work with diverse teams and external vendors to improve system performance and provide seamless user support.

• Lead the resolution of complex issues, managing the process from initial report to final solution, and actively seek opportunities for system improvement while documenting the results.

• Administer and configure cloud identity platforms, MDM automation, and MDR/XDR platforms to ensure a secure and efficient IT ecosystem.

• Lead project-oriented initiatives, including new technology rollouts and system upgrades, to support the company's mission of climate-friendly innovation.

What You'll Bring to the Team:

• Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).

• Experience with MDM automation (e.g., Google MDM, Kandji, Intune).

• Experience administering and troubleshooting Windows, MacOS, and Linux systems.

• Proficiency with ticketing systems, IT documentation platforms, and SAAS management.

• Strong written, oral, and interpersonal communication skills.

• Prior experience with MDR/XDR platforms (e.g., Sophos XDR, Crowdstrike, Huntress).

• Experience working as a project-oriented engineer.

• Previous NOC/SOC experience is desired.

• Ability to self-start, collaborate, and problem-solve effectively.

• Ability to pass a background check.

Requirements:

• Bachelor's degree or equivalent experience with 6+ years of IT systems experience.

• Prior experience working in large enterprises with significant user bases.

Benefits:

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts

• Paid Parental Leave

• Paid life insurance, short-term and long-term disability

• Teladoc

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid Commuter FSA benefit of $200 per month

Compensation Range

Compensation will be paid in the range of $74k - $90k plus a 10% yearly bonus. Restricted Stock Units are also included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.