Emergency Shelter Case Manager bei HOUSING FORWARD

Description

The Emergency Shelter Case Manager is responsible for client intervention and engagement upon their entrance into the Emergency Shelter. This includes new intakes and assessments, service planning, case management services, advocacy and counseling. The Emergency Shelter Case Manager, along with other Shelter staff will address the basic needs of clients. They will provide supportive services as needed to address the tailored needs of individuals and families. The Emergency Shelter Case Manager is also expected to identify and outline opportunities and pathways out of the Emergency Shelter.  

They will collaborate with staff and volunteers and assist the Shelter Manager with the day-to-day operations. They will document client service transactions in Salesforce, HMIS and other databases as required and perform assigned operational and administrative tasks as necessary to fulfill program objectives. 

JOB RESPONSIBILITIES: 

Responsibilities 

• Complete intake and assessment including the completion of all necessary Housing Forward and HMIS forms to ensure proper registration of all new clients. 
• Provide learning opportunities and resources for individuals and groups. 
• Provide clients with an orientation to the Emergency Shelter services and rules. 

Case Management Responsibilities 

• Provide case management services including advocacy, crisis intervention and counseling to program participants at the Emergency Shelter and external settings which may include public libraries, resource centers and other Housing Forward sites. 
• Orient clients to the full range of public programs and housing support while focusing clients on individual service plans to guide their transition out of the Emergency Shelter. 
• Develop one-on-one and group-oriented information sessions and learning opportunities which help clients in establishing goals toward personal wellness, self-sufficiency and viable housing solutions. 
• Assist clients in obtaining essential documents of Real IDs, birth certificates, social security cards, voter registrations, passports and credit reports in addition to developing financial goals, personal financial budgets and time management plans. 
• Make referrals in accordance with service plans to internal programs and external providers. Initiate follow-up of referrals to coordinate services and monitor client progress. 
• Ensure that clients have completed all necessary documentation to be placed on housing lists. 

Administrative 

• Complete reports of unusual incidents as necessary and submit to supervisor for review. 
• Maintain accurate and confidential records (e.g. case notes) in accordance with agency policies. Responsible for accurate and timely data entry of service transactions into HMIS (Homeless Management Information System). 
• Assist with the preparation of aggregate data reports and statistics. 

Other Duties 

• Assist in the collaboration of volunteers. 
• Attend and participate in staff meetings. 
• Attend agency wide and departmental meetings.  
• Participate in clinical case staffing. 
• Other duties as assigned. 

Requirements

SCHEDULE:   

This is a full-time, exempt position. The Emergency Shelter Case Manager will be required to work some evenings, Monday, Wednesday, Friday 12:00pm to 8:00pm to accommodate shelter hours, must be flexible.  

QUALIFICATIONS: 

Bachelor’s degree in Social Work, Master’s preferred, or related field or minimum of two years relevant experience.  

KEY COMPETENCIES: 

• Skills or experience in the following areas: Homelessness issues, mental health, substance abuse, advocacy, motivation and goal setting and planning. 
• Recognizing and accessing consistent, reliable supportive services.  
• Strong written and oral communication skills. 
• Must be able to manage multiple tasks 
• Solid knowledge of computer programs including Microsoft Word and Excel Must have smartphone to utilize Agency communication and collaboration tools. 
• Valid driver's license and proof of insurance 

PHYSICAL REQUIREMENTS:  

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand, walk; sit; reach with hands and arms balance, stoop, kneel or crouch.  

BENEFITS:  

• Health Insurance: PPO, HSA, HMO Plans with premiums ranging from 0% to 10%, for employee, per month based on salary.  
• Dental 100% of cost paid for employee.  
• Vision 100% of cost paid for employee.  
• Life $50,000 life and AD&D paid for employee.  
• MyStrength, wellness benefit paid for employee.  
• Generous Paid Time Off 10 paid vacation days annually, years 1-2, after 24 months increases to 15 days, 10 paid sick days annually, 10 paid holidays annually, after 12 month, 3 paid personal days annually.  
• Retirement Plan with company match of 3%  

SALARY: $50,000 - $53,000 

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis. 

Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. 

Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.